Mental Health Crisis Case Manager-Day/PM's-LOH Assessment & Referrals

2100 Edward Hospital; Naperville (IL); On-site; USD 49,000 - 77,000; Full time

Benefits offered by this job

Shift pay

On-call pay

Holiday pay

Tuition reimbursement

Free parking

Wellness program

Retirement plan with company match

Job summary

Endeavor Health is seeking a BH Crisis Case Manager to conduct crisis assessments and coordinate care for patients at Edward and Elmhurst Hospitals. This full-time role supports discharge planning, treatment referrals, and collaboration with a multidisciplinary team.

You will work 10am–10pm, 36 hours per week, in a high-demand behavioral health setting, ensuring compliance with EMTALA, HIPAA, and state regulations while focusing on patient safety and quality care.

Qualifications

• A high level of communication skills is required in order interact effectively with others in very difficult situations.
• Knowledge of DSM-5 diagnostic criteria, ICD-10 and interqual/MCG standards.
• A minimum of two years of previous assessment experience.

Responsibilities

• Conduct crisis clinical assessments for patients seeking treatment at Edward Hospital and Elmhurst Hospital.
• Assess patients’ clinical needs and obtain initial diagnostic impression during disposition with the physician or designee.
• Record vital signs, weight, BMI calibration, and relevant tests; review prior documentation.
• Provide treatment referrals aligned with medical and psychiatric status and symptoms.
• Coordinate with families and community agencies; maintain timely medical records and handoffs to UM/ Epic system.
• Consult with multidisciplinary teams on assessment, treatment and discharge planning; participate in care conferences and ED huddles.
• Educate patients and families about illness effects on personal adjustment and relationships; support bed management planning.
• Assist and mentor junior staff during orientation and education of department staff.

Skills

Communication skills

DSM-5 knowledge

Assessment experience

Education

Master’s degree in behavioral health

Job description

Hourly Pay Range: $35.85 - $55.57 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Position: BH Crisis Case Manager
Location: LOH
Full Time- 36hrs/week
Hours: 10am-10pm

What you will do:

• Responsible for conducting crisis clinical assessments for patients seeking treatment at Edward Hospital and Elmhurst Hospital
• Appropriately assesses their clinical needs.
• Obtains initial diagnostic impression and confirmation during the disposition process with the physician or designee.
• Assesses patients including vital signs, weight, blood alcohol and calibration of BMI for specific population.
• Reviews previous documentation prior to assessment process and "case formulation".
• Provides treatment referrals which are consistent with the customer's medical and psychiatric status and symptoms.
• Identifies potential/actual problems that may adversely affect the patient and/or department.
• Reports situations immediately.
• Oversees follow up with referral sources as appropriate.
• Obtains collateral with families and support systems through face-to-face interviews and/or phone calls.
• Consults with multidisciplinary treatment team members in all areas of the hospital on the assessment, treatment and discharge planning of patients with mental health problems.
• Completes and acts as a resource to hospital staff on admission paperwork and patient rights.
• Contacts and coordinates with families and community agencies as appropriate
• Participates in care conferences and emergency department huddles to discuss key social, financial, and discharge planning factors which may affect patients' responses to treatment.
• Demonstrates comprehensive understanding of hospital admission policies, including but not limited to EMTALA, Illinois Mental Health Code and Confidentiality Act and HIPAA.
• Demonstrates understating of Behavioral Health Reimbursement systems, including managed care contracts, utilization management processes, Medicare and Medicaid.
• Obtains pre-certification with insurance companies when necessary.
• Documents precert information in Epic system and appropriately hands off to UM Dept.
• Facilitates bed management planning and coordination with LOH nursing supervisors and LOH ARC Charges.
• Functions as backup for Assessment Specialists when needed.
• Educates patients and patient families regarding the effects of illness and disability on personal adjustment, family dynamics, relationships, social issues and the like.
• Maintains accurate and timely medical records including initial assessment, progress notes, discharge dispositions, and so forth.
• Provides support and guidance to new BH Crisis Case Managers during and after orientation.
• Educates new employees in the department to clinical skills related to assessment, documentation and understanding processes and legalities of the department.

What you will need:

Required Education, Skills and/or Experience:

• Master’s Degree or higher in a behavioral health field
• A high level of communication skills is required in order interact effectively with others in very difficult situations
• Knowledge of DSM5 (Diagnostic and Statistical Manual of Mental Disorders) diagnostic criteria, ICD10 and interqual/MCG standards
• A minimum of two years of previous assessment experience

Preferred Education, Skills and/or Experience:

• Minimum of two years of experience in crisis/emergency services, behavioral health setting
• Knowledge of patient rights and law pertaining to mental health

Required License and/or Certification:

• Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW), Licensed Profession Counselor (LPC), Licensed Clinical Professional Counselor (LCPC) licensure
• Current State of Illinois driver's license required if the incumbent is selected to perform related duties at an alternate location.
• If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
• CPI certification is required within 90 days of start date into position.
• Current CPR Certification issued by either American Heart Association or Red Cross within 90 days of start date into position.

Benefits (For full time or part time positions):

• Premium pay such as shift, on call, holiday and more based on an employee’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging - each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time.

We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor