Mental Health Crisis Case Manager - NCH - Day/Evening Shift

1201 Northwest Community Hospital; Arlington Heights (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth

Medical, dental, vision

Tuition reimbursement

Free parking

Wellness program

Savings plan

Health Savings Account options

Retirement with company match

Paid time off & holiday pay

Community involvement opportunities

Job summary

Endeavor Health’s Mental Health Crisis Case Manager works in the Emergency Department at Northwest Community Hospital in Arlington Heights, IL, evenings (36 hrs/wk) with rotating weekends. The role involves crisis assessments, determining clinical needs, and coordinating with physicians and the treatment team for discharge planning and family engagement.

The position requires a Master’s in Behavioral Health and Illinois licensure (RN, LSW, LCSW, LPC, LCPC, LMFT).

Qualifications

• Master’s degree or higher in Behavioral Health.
• Licensed in Illinois as RN, LSW, LCSW, LPC, LCPC, LMFT, or RN.
• Two+ years in crisis/emergency services; experience with group, individual, and family therapy.
• Familiarity with CBT and DBT; knowledge of patient rights and related laws.

Responsibilities

• Conduct crisis clinical assessments for patients seeking treatment.
• Assess clinical needs and determine initial impression during the disposition process.
• Coordinate with physicians or designee on discharge planning.
• Obtain collateral information from families and support systems.
• Provide education to patients and families about illness effects and adjustment.
• Participate in care conferences and ED huddles; bed management planning.
• Ensure HIPAA-compliant documentation and reporting.

Skills

Crisis assessment

Multidisciplinary teamwork

HIPAA compliance

Discharge planning

Family collaboration

Documentation accuracy

Crisis intervention

Education

Master's degree

Job description

Mental Health Crisis Case Manager - Emergency Department – Evenings Position Highlights

Position: Mental Health Crisis Case Manager

Location: Northwest Community Hospital

Full Time/Part Time: Full Time

Hours: 36 Hrs/Wk (11:00-11:30pm), with rotating weekends

Required Travel: N/A

Holidays: Yes

What you will do:

• Responsible for conducting crisis clinical assessments for patients seeking treatment.
• Appropriately assesses their clinical needs.
• Obtains initial diagnostic impression and confirmation during the disposition process with the physician or designee.
• Assesses patients including vital signs, weight, blood alcohol and calibration of BMI for specific population.
• Reviews previous documentation prior to assessment process and “case formulation”.
• Provides treatment referrals which are consistent with the customer’s medical and psychiatric status and symptoms.
• Identifies potential/actual problems that may adversely affect the patient and/or department.
• Reports situations immediately.
• Oversees follow up with referral sources as appropriate.
• Obtains collateral with families and support systems through face-to-face interviews and/or phone calls.
• Consults with multidisciplinary treatment team members in all areas of the hospital on the assessment, treatment, and discharge planning of patients with mental health problems.
• 5% Completes and acts as a resource to hospital staff on admission paperwork and patient rights.
• 5% Contacts and coordinates with families and community agencies as appropriate.
• 5% Participates in care conferences and emergency department huddles to discuss key social, financial, and discharge planning factors which may affect patients' responses to treatment.
• 5% Facilitates bed management planning and coordination with Endeavour Inpatient Psych units.
• 5% Educates patients and patient families regarding the effects of illness and disability on personal adjustment, family dynamics, relationships, social issues and the like.
• Follows up on documentation with local and state agencies as a mandated reporter per HIPAA guidelines.

What you will need:

Education: Master’s degree or higher in Behavioral Health field

Certification: n/a

License: Current State of Illinois Registered Nurse or Licensed Social Worker (LSW), Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Clinical Professional Counselor (LCPC), Licensed Marriage and Family Therapist (LMFT), or Current State of Illinois Registered Nurse.

Experience: Experience with group, individual, and family therapy. Experience with adolescents and families in crisis. Familiarity with Cognitive Behavioral Therapy and Dialectical Behavioral Therapy. Minimum of two years of experience in crisis/emergency services, behavioral health setting preferred.

Knowledge of patient rights and law pertaining to mental health

Unique or Preferred Skills: Emergency Room mental health therapy

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.