Mental Health Administrative Assistant (Telepsychiatry)

CSG; Lancaster (Lancaster County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Extensive Training

Career Development Opportunities

401K Plan with employer match

Flexible pay options (myFlexPay)

Parental Leave

FSAs for medical and dependent care

Life Insurance

Wellness Programs

Tuition Assistance

Mentor/Mentee Opportunities

Job summary

Community Services Group in Lancaster is seeking an Administrative Medical Assistant to gather vital signs and maintain accurate client information within the MHT team’s outpatient setting.

The role supports telepsychiatry operations, assists with administrative tasks, and ensures smooth patient flow. You will document in the EHR, greet clients, and help enroll patients in web tools, while upholding trauma-informed, recovery-focused care.

Qualifications

• This position requires either a Bachelor’s Degree from an accredited college; OR a high school diploma or equivalency and a Medical Assistant Certification from an accredited institution.

Responsibilities

• Welcomes individuals and visitors by greeting them in a friendly and professional manner and answering and referring inquiries appropriately.
• Works directly with providers, nurses, and office support to ensure all aspects of the Telepsychiatry Program are addressed.
• Sets up and secures televideo equipment as needed on a daily basis.
• Interviews individuals to obtain medical information, vital signs, and anthropometric measurements.
• Documents clinical information and response to educational materials in CSG’s Electronic Health Record (EHR).
• Maintains supplies and equipment and keeps the vital sign area and reception area neat and clean.
• Promotes and assists individuals with enrolling in web and mobile tools such as myStrength and the CSG Patient Portal.
• Optimizes individual and visitor satisfactions, as well as provider time by adhering to appointments in an accurate and timely manner and ensuring wait time is kept to CSG standards.

Skills

Verbal communication

Interpersonal skills

Attention to detail

Customer service

Education

Bachelor's Degree

HS Diploma + MA Certification

Tools

EHR system

Telemedicine equipment

Job description

Community Services Group in Lancaster is seeking an Administrative Medical Assistant to gather vital signs and maintain accurate client information within the MHT team’s outpatient setting.

The role supports telepsychiatry operations, assists with administrative tasks, and ensures smooth patient flow. You will document in the EHR, greet clients, and help enroll patients in web tools, while upholding trauma-informed, recovery-focused care.