Memphis Inbound Customer Service Pro — GrowthReady

Greenmark Waste Solutions; Memphis (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Greenmark Waste Solutions in Memphis, Tennessee, seeks a Customer Service Representative to support customers through inbound and outbound calls, emails, and chat, delivering a courteous, accurate, and timely experience.

The ideal candidate has 2+ years of call center experience, a high school diploma or GED, strong communication and problem-solving skills, and the ability to work in a fast-paced onsite team.

Qualifications

• Requires high school diploma or GED.
• 2+ years of call center experience.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to inquiries via phone, email, and chat with a focus on first-contact resolution.
• Update customer records accurately in the system.
• Collaborate with team to improve processes and service quality.
• Adhere to company policies and maintain a professional demeanor.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Greenmark Waste Solutions in Memphis, Tennessee, seeks a Customer Service Representative to support customers through inbound and outbound calls, emails, and chat, delivering a courteous, accurate, and timely experience.

The ideal candidate has 2+ years of call center experience, a high school diploma or GED, strong communication and problem-solving skills, and the ability to work in a fast-paced onsite team.