Membership & Wellness Director — Flexible Schedule, PTO

YMCA of Central New Mexico; Albuquerque (NM); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

YMCA of Central New Mexico is seeking a Membership & Wellness Director to lead the Membership and Wellness teams (Fitness & Group Exercise) and to drive sales, program growth, and exceptional member experiences.

The role includes staff hiring and development, payroll responsibilities, budget oversight, and adherence to association standards. Excellent English skills and CPR/First Aid/AED certifications are required.

Qualifications

• Bachelor’s degree in related field or equivalent experience required.
• Minimum of two years of experience Fitness & Member Services and Sales preferred.
• Strong sales and customer service background.
• Two years of supervisory experience preferred.
• Ability to direct programs through supervision of volunteers and staff.
• Preferred knowledge of, and previous experience with, diverse populations.
• Ability to establish and maintain collaborations with community organizations, corporate partners, and other YMCA associations.
• Excellent spoken and written English skills required; English/Spanish bilingual preferred.
• Ability to teach multiple group exercise formats.
• CPR, First Aid, AED certifications required.
• Nationally recognized Group Exercise/ Fitness certification (NASM, ACSM, ACE, AFAA) preferred.

Responsibilities

• Provide leadership for the continued improvement of all Member Services to include member and constituent relations, information, and program registration.
• Develops, implements, and maintains an ongoing retention program in conjunction with the other department.
• Develops, implements, and maintains a membership sales incentive program to include Member Services staff.
• Develops, implements, and maintains a corporate membership program and promote to local businesses.
• Responsible for all aspects of human resources including recruiting, hiring, training, supervising, developing, evaluating, discipline, and scheduling all employees and volunteers within your departments.
• Ensure proper building coverage is present for all program-related functions. Act as the building manager on duty as needed.
• Ensures a level of service and engagement that fosters loyalty among those we serve making the YMCA the “Most Welcoming Place on Earth”.
• Promotes program and membership enrollment in interactions with existing and potential members.
• Coordinates program registration, including logistics to support phone, walk-in and web registration.
• Develop, implement, and lead all sales and sales training.
• Provide leadership for an effective tour and enrollment procedure via Member Services staff.
• Develop, implement, and lead all necessary staff training around the wellness department and wellness staff responsibilities.

Skills

Sales

Customer service

Supervisory

English

Group exercise instruction

Education

Bachelor’s degree in related field

Job description

YMCA of Central New Mexico is seeking a Membership & Wellness Director to lead the Membership and Wellness teams (Fitness & Group Exercise) and to drive sales, program growth, and exceptional member experiences.

The role includes staff hiring and development, payroll responsibilities, budget oversight, and adherence to association standards. Excellent English skills and CPR/First Aid/AED certifications are required.