Membership Support Specialist

Old Colony YMCA; Nameloc Heights (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

Old Colony YMCA is seeking a detail‑oriented Membership Support Specialist at the Plymouth Branch, reporting to the Senior Membership Services Director. You will handle account management, collections, reconciliations, and support the membership team with daily tasks.

Responsibilities include managing cancellations, holds, reporting on past due balances, and assisting with welcome center operations. This role requires strong customer service, basic accounting skills, and a willingness to work

Qualifications

• 3-4 years of related accounts receivable experience.
• Proficiency with computer generated billing systems.
• Working knowledge of computers.
• Experience with Microsoft Office.
• Excellent customer service skills.
• Detail oriented a must.

Responsibilities

• Support the Membership Team by managing cancellations, holds and other TractionRec procedures.
• Assist with scheduling for welcome center representatives.
• Understand the inner workings of all systems and communicate to the membership team best practices for promotions and new procedures.
• Manage and run reports, communicate with past due accounts using mail, email, and phone.
• Develop procedures to recruit and retain new and existing members.
• Complete daily reconciliation reports for branch cash handling and reconciliations.
• Assist with decline calls and report on outstanding balances.
• Support the running of special events as time permits.
• Assist Membership Recruitment and Engagement Director with daily and event needs.
• Assist with all membership support functions including tours and member questions.

Skills

Accounts receivable

Billing systems

Microsoft Office

Customer service

Attention to detail

Driver's license

Computers

Job description

Under the supervision of the Senior Membership Services Director, the Membership Support Specialist will be responsible for the completion of accurate and timely administrative tasks focusing on supporting the membership department through account management and collections and the overall management of the Plymouth Branch. The Membership Support Specialist will uphold the employee code of conduct and will ensure that all areas of the job responsibilities reflect the mission of the Old Colony Y, and the regulating agency. The Membership Support Specialist will display and encourage the character traits of caring, responsibility, honesty and respect in the fulfillment of all job duties.

JOB FUNCTIONS:

• Department Responsibility:
• Support the Membership Team by managing cancellations, holds and other TractionRec procedures needed
• Assist with schedule for welcome center representatives
• Understand the inner workings of all systems and communicate to the membership team the best way to manage current promotions and new procedures
• Manage and run reports, communicate with past due accounts using mail, email, and phone
• Develop procedures to better recruit and retain new and existing members
• Complete daily reconciliation reports for branch reconciliations
• Assist with decline calls and report on outstanding balances
• Support the running of special events as time permits
• Assist Membership Recruitment and Engagement Director with daily and special event needs
• Assist with all membership support functions including tours when necessary
• Assist Welcome Center with member questions, account issues, batch concerns, refunds, adjustments and scholarships
• Weekends and Evenings as needed

Supervision of Personnel

• MOD duties (overseeing on duty staff while MOD)
• Fiscal Responsibility:
• Daily cash Reconciliation and Reporting
• Maintain and manage all records and deposits
• Maintain contact with members to maintain billing discrepancies, i.e. adjustments, refunds, collections
• Maintain safekeeping of Branch funds and credit cards
• Maintain neat, clean and organized desk/office area

YMCA LEADERSHIP COMPETENCIES - LEADER

Mission Advancement : Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Location(s)

200 Hedges Pond Road, Plymouth , Massachusetts 02360 , United States

Requirements

• Working knowledge of computers
• 3-4 years of related accounts receivable experience
• Proficiency with computer generated billing systems
• Experience with Microsoft Office
• Excellent customer service skills necessary
• Detail orientated a must
• Must be able to sit, stand and walk during the day and lift 25 lbs
• Valid MA Driver’s License

Branch / Program

Plymouth Branch

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $16.00 - $20.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service