Membership Support Representative

CALIFORNIA FARM BUREAU FEDERATION; Sacramento (CA); On-site; USD 31,684 - 34,440; Full time

Job summary

California Farm Bureau Federation is seeking a dedicated Membership Support Representative to join our team in California. This role delivers exceptional service to members, supports acquisition, retention, and renewal strategies, and maintains accurate CRM records to inform decision-making.

Reporting to the Managing Director of Membership and Partnerships, the position emphasizes data-driven outreach, timely responses to inquiries, and collaboration across teams to enhance member experience and

Qualifications

• Bachelor's degree in agriculture, business administration, communications, or related field preferred.
• Proven experience in customer service or member support role, preferably in an agricultural or nonprofit setting.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of agriculture industry and issues affecting farmers and ranchers is a plus.

Responsibilities

• Assist with membership acquisition, retention, and renewal strategies through data-driven outreach and engagement activities.
• Prepare membership reports, track key performance indicators, and support administrative projects that advance membership growth and retention objectives.
• Maintain and update member records, engagement data, and reporting within the CRM system to support organizational goals and decision-making.
• Monitor membership trends, feedback, and participation metrics, providing insights and recommendations to enhance the member experience.
• Contribute to the development and continuous improvement of membership resources, communications, workflows, and operational processes.
• Provide support for escalated member inquiries or complex member experience issues, partnering with appropriate teams to ensure timely resolution.
• Assist members with inquiries related to membership benefits, services, and programs.
• Assist in the planning, promotion, and execution of membership-related events, campaigns, and strategic engagement initiatives.
• Contribute to the development and improvement of membership support processes and resources.

Skills

Customer service

Interpersonal communication

Multitasking

Prioritization

Agriculture knowledge

Education

Bachelor's degree in agriculture, business administration, communications, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Job Title: Membership Support Representative

Reports to: Managing Director of Membership and Partnerships

Salary Range: $23/hr. to $25/hr.

Overview:
California Farm Bureau is seeking a dedicated Membership Support Representative to join our team. This role plays a crucial part in ensuring our members receive exceptional service and support, fostering strong relationships, and contributing to the overall mission of the organization.

Responsibilities:

Assist with membership acquisition, retention, and renewal strategies through data-driven outreach and engagement activities.

Prepare membership reports, track key performance indicators, and support administrative projects that advance membership growth and retention objectives.

Maintain and update member records, engagement data, and reporting within the CRM system to support organizational goals and decision-making.

Monitor membership trends, feedback, and participation metrics, providing insights and recommendations to enhance the member experience.

Contribute to the development and continuous improvement of membership resources, communications, workflows, and operational processes.

Provide support for escalated member inquiries or complex member experience issues, partnering with appropriate teams to ensure timely resolution.

Assist members with inquiries related to membership benefits, services, and programs.

Assist in the planning, promotion, and execution of membership-related events, campaigns, and strategic engagement initiatives.

Contribute to the development and improvement of membership support processes and resources.

Qualifications:

• Bachelor's degree in agriculture, business administration, communications, or related field preferred.
• Proven experience in customer service or member support role, preferably in an agricultural or nonprofit setting.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of agriculture industry and issues affecting farmers and ranchers is a plus.
• Commitment to the mission and values of California Farm Bureau.

California Farm Bureau Federation is an Equal Opportunity Employer.