Membership Support

City of Foley, AL; Foley (AL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Life insurance

Retirement benefits

Paid holidays

Vacation time

Sick leave

Annual merit raises

Descripción de la vacante

City of Foley, AL is seeking a friendly Senior Center membership support liaison to welcome members, onboard new arrivals, register activities online, and assist with mobility needs. This role also handles cash transactions and helps with newsletter content.

You will coordinate daily programs, support events, supervise volunteers, and operate city vehicles for member transportation. Requires high school diploma, CPR/First Aid/AED, valid driver's license, and background check.

Formación

• High school diploma and two years in a related field.
• CPR, First Aid and AED training required.
• Valid driver's license and successful background check.

Responsabilidades

• Serve as primary welcoming point for current and prospective members with excellent service.
• Lead New Member orientation and educate on online activity registration.
• Manage member records, process activity fees, receipts, and petty cash reconciliation.
• Plan, coordinate, and execute daily center activities and events, including AV setup.
• Provide transportation using city vans/buses for trips and events.
• Create content for newsletters and social media; support advisory board needs.
• Support facility maintenance and supervise volunteers and custodial staff.

Conocimientos

Customer service

Mobility assistance

Event coordination

Communication

Educación

High School Diploma

Herramientas

Cloud-based database

Descripción del empleo

Job Summary

Under general supervision, this position serves as the primary membership support liaison and first point of contact for all Senior Center members and guests, delivering exceptional customer service while fostering a welcoming, inclusive, and highly engaged community environment. This role oversees end-to-end member support, including onboarding new members, facilitating digital activity registration, resolving inquiries, and assisting individuals with mobility needs. The position drives day-to-day facility and program operations by utilizing the cloud-based member database, managing cash transactions and reconciliations, serving as Recording Secretary for the Senior Center Advisory Board, and creating content for newsletters and social media. Additionally, this position supports the planning and execution of center activities and special events, assists with daily facility maintenance oversight, and safely operates city passenger vehicles (11-14 passenger vans/buses) to fulfill member transportation needs during standard and non-standard hours. Reports to the Senior Services Manager.

Essential Functions

• Serves as the primary, welcoming point of contact for current and prospective members, providing exceptional customer service, resolving concerns, and providing mobility assistance when required.
• Leads New Member orientation meetings to onboard seniors and educate them on navigating online activity registration systems.
• Manages member records and transactions in the cloud-based member database, including processing activity fees, receipting payments, and reconciling petty cash.
• Assists with planning, coordinating, and executing daily center activities, recreational programs, and special events, including setting up audio/visual equipment and small kitchen appliances as needed.
• Safely operates city vehicles (11- to 14-passenger vans or buses) to provide member transportation for trips, events, and center outings.
• Serves as the Recording Secretary for the Senior Center Advisory Board, preparing meeting materials, recording official minutes, and tracking action items.
• Assists with creating engaging content and provides operational support for the Senior Center's regular newsletter and social media channels.
• Inspects facility and transportation assets, making recommendations to the Senior Services Manager regarding custodial, maintenance, and repair needs.
• Provides task-level direction and guidance to center volunteers and facility custodial staff during daily operations and events.
• Performs light-duty custodial or kitchen cleanup as needed to maintain safety and presentation standards.
• Attends civic and community organizations to market the Senior Center, which may include public speaking.
• Interacts and communicates with a wide variety of groups and individuals to include Supervisor, seniors, external and internal customers.
• Operates a variety of office tools and equipment to include computer, copier/scanner, fax machine, 10 key calculator, multi-line telephone system, projector and sound system.
• Operates a stove, oven, dishwasher, and small kitchen appliances.
• Performs other duties as assigned.

Education and Experience

High School Diploma or its equivalent and two (2) years of experience in a job related field, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Special Qualifications

CPR, First Aid and AED Training

The City of Foley provides excellent benefits including paid health, dental, and life insurance, retirement through State of Alabama Retirement Systems, disability income coverage, paid holidays, vacation, sick leave and annual merit raises. Successful applicants must have a valid driver's license and pass a criminal background check (including driving history), pre-employment physical and drug screen.