Membership Specialist

JFCS of Southern Arizona; Tucson (AZ); On-site; USD 41,000 - 56,000; Full time

Job summary

JFCS of Southern Arizona is seeking a Membership Specialist to manage enrollment, verify eligibility, collect documentation, and guide clients through registration for treatment programs. The role emphasizes accurate data entry and coordination with community resources.

The position involves in-office work on weekdays with possible evening or weekend events to represent the Agency. A strong emphasis on communication, problem solving, and empathy is required.

Qualifications

• Associate's degree or 1-2 years of experience in related role.
• Ability to gather and verify demographic, insurance and eligibility information.
• Proficient in documenting in electronic health records (EHR) and enrollment forms.

Responsibilities

• Conduct initial consultations to assess client needs and determine eligibility.
• Gather demographic, medical history, and insurance information for enrollment.
• Complete intake by demographic screening and data entry into EHR.
• Handle front office tasks: appointments, insurance verifications, and fee collection.
• Assist with state-funded benefits applications and community referrals.
• Coordinate with agencies and reengage clients as needed.

Skills

Client intake

Eligibility verification

Documentation gathering

Data entry

Customer service

Bilingual preferred

Education

Associate's degree

1-2 years experience

Job description

ABOUT JFCS

Jewish Family & Children's Services of Southern Arizona (JFCS) is a nonprofit, non-sectarian behavioral health agency that provides specialized therapy, counseling, and social services to the greater Tucson community. For over 80 years, JFCS has helped thousands of children, families, adults and seniors regardless of religion, race, ethnicity, gender, age or ability to pay.

POSITION SUMMARY

The Membership Specialist is responsible for managing all aspects of membership operations, including facilitating the enrollment process, verifying eligibility, collecting necessary documentation, and guiding potential clients through the registration process, ensuring a smooth transition into treatment programs while adhering to all relevant policies and regulations.

ESSENTIAL RESPONSIBILITIES

• Conducts initial consultations to assess client needs and determine eligibility for services.
• Gathers demographic information, medical history, and insurance information to complete accurate enrollment forms.
• Participates in the intake process by completing initial demographic screening.
• Records client data into electronic health records (EHR) and maintain updated client information.
• Performs front office functions related to appointments, insurance verifications, and fee collection.
• Assists with state-funded benefits applications.
• Connects clients to resources within JFCS and coordinates with outside agencies to address client needs.
• Opens, transfers and closes out client charts.
• Works to reengage clients when they are removed or fall off the clinician schedule.
• Collaborates with staff at all levels to ensure effective membership operations.
• Performs other duties and responsibilities as assigned

WORK HOURS, SCHEDULE & FLEXIBILITY

This position typically requires in-office work on weekdays; however, there may be some evening or weekend events that will require your attendance to best represent the Agency. Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.

COMMUNICTION AND INTERFACE

• Engage in respectful and ongoing communication and problem solving with others
• Act as a positive and professional ambassador for the Agency both internally and in the greater community
• Excellent written and oral communication skills
• Ability to face adversity, unpopular stands, or engage in tough debates when necessary

PROBLEM SOLVING AND JUDGEMENT

• Follow established procedures while being creative and taking initiative
• Take all practical steps to ensure a work environment that is safe, friendly, helpful and free from harassment or bullying
• Must be able to handle all facets of the business both standard and non-standard situations
• Ability to work through translation services if not fluent in a second language
• Must be willing to accept feedback, and respond in professional manner

REQUIREMENTS

• Associate's Degree OR 1-2 years of experience
• Bilingual preferred
• Strong written, verbal, presentation and communication skills
• Positive attitude, proactive mentality, responsive, and strong work ethic
• Ability to interact effectively in a team setting
• Ability to interact professionally and effectively with victims of crimes and trauma
• Ability to communicate effectively orally and in writing

JFCS is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at JFCS are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex age, physical, disability, HIV Status, sexual orientation, gender identity and/or expression, marital status, or other characteristic. JFCS will not tolerate discrimination or harassment based on any of these characteristics.

Ability to obtain fingerprint clearance and pass a background check