Membership Specialist

AAA Auto Club Enterprises; Kansas City (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(K) plan

Pension

Tuition assistance

PTO for volunteering

Wellness program

Employee discounts

Paid parental leave

Floating holidays

Job summary

AAA Auto Club Enterprises is seeking an entry-level associate to support members in branch locations and over the phone. You will receive training on AAA products and services and work toward cross-selling goals while delivering high-quality customer service.

Candidates should have a high school diploma or GED, be prepared to work Saturdays, and be willing to obtain a Personal Lines Insurance License. Benefits include health coverage and retirement plans.

Qualifications

• High school diploma or GED required.
• Strong customer service and sales skills preferred.
• Excellent communication and organizational ability.
• Willingness to work overtime including Saturdays.

Responsibilities

• Provide insurance and membership services to AAA members.
• Complete training on AAA products and services.
• Help meet cross-selling goals.
• Assist with routine and advanced duties for agents and team members.
• Develop insurance leads for sales agents.
• Handle member inquiries by phone and in-branch.

Skills

Customer service

Sales

Communication

Interpersonal skills

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Well-known AAA Brand Products and Service

Excellent Earning Potential

Paid Training

If you are a career-minded, service-driven professional looking to join a fast-paced organization, then you have come to the right place. This is an exciting entry-level position in our branch network, ideal for candidates interested in working in a team environment and interfacing with AAA members by providing insurance and membership services support.

In this role you will:

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Be eligible for a competitive benefits package, including Paid Volunteer time and Pension Plan
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be expected to be available during our branch hours of operation: Monday through Friday, 9 am – 5:30 pm and rotating Saturdays, 9 am – 1 pm. We are closed on Sundays and most holidays.

The ideal candidate will have:

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
• Advanced customer service skills
• Ability to work overtime, including Saturdays
• Ability to travel locally when necessary
• Proficiency with Microsoft Office basics
• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal and organizational skills
• Adaptability to change and ability to meet deadlines

Requirements:

• A high school diploma or GED
• Successful completion of background check and drug screening
• Ability to qualify for Personal Lines Insurance License

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify