Member Specialist

AAA - Automobile Club of Southern California; Irving (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA - Automobile Club of Southern California is hiring a Member Specialist in Irving, TX to deliver friendly insurance and membership services to our members. This entry-level role offers training, teamwork, and opportunities for cross-selling and growth within a fast-paced branch network.

You will provide exceptional service over the phone and in-branch, process policies and billing, and support agents and life specialists.

Qualifications

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills and ability to meet deadlines.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.

Responsibilities

• Provide insurance and membership services to AAA members in branch and over the phone.
• Interface with members to meet individual and team cross-selling goals.
• Develop insurance leads for office sales agents and life specialists.
• Support agents and other team members with routine and advanced duties.

Skills

Customer service

Communication skills

Microsoft Office

Sales / cross-selling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Member Specialist

Well Known AAA Brand Products and Service

Excellent Earning Potential

Paid Training

If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.

In this role you will:

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be expected to be available during our branch hours of operation: Monday through Friday 8:30am – 5:00pm. We are closed weekends and most holidays.

The ideal candidate will have:

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
• Advanced customer service skills
• Ability to work overtime
• Ability to travel locally when necessary
• Proficiency with Microsoft Office basics
• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal and organizational skills
• Adaptability to change and ability to meet deadlines

Nice to Have:

• Bilingual candidates are strongly encouraged to apply.

Requirements:

• A high school diploma or GED
• Successful completion of background check and drug screening
• Ability to qualify for Property and Casualty License

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify