Membership Services Representative - Central

YMCA of The Inland Northwest; Spokane (WA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Free YMCA membership

Paid sick time

Flexible schedules

Retirement plan

Child Watch services

Job summary

YMCA of the Inland Northwest seeks a part-time Membership Services Representative at the Central Branch in Spokane, WA. This role delivers exceptional customer service, processes registrations, handles cash, and promotes memberships within a welcoming environment.

The position emphasizes accurate transactions, member engagement, and alignment with YMCA values. Flexible scheduling and opportunities to contribute to community programs are available.

Qualifications

• High School Diploma or GED required.
• 1–2 years experience with the public and cash handling.
• Proficiency with standard business software operations.
• Detail oriented with strong organizational and communication skills.
• Completion of YMCA program certifications upon hire.
• Ability to relate to diverse groups.

Responsibilities

• Process membership registrations and program enrollments.
• Greet members and direct them to destinations.
• Handle inquiries/complaints with a friendly, professional demeanor.
• Process cash transactions and reconcile the till daily.
• Provide facility tours to encourage membership enrollment.
• Build positive relationships with members and staff.
• Follow safety policies and report incidents as required.
• Assist with fundraising events and campaigns.

Skills

Customer service

Cash handling

Communication

Detail oriented

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Membership Services Representative - Central

Part Time 0-19 Central Branch, Spokane, WA, US

3 days ago Requisition ID: 2866

Salary Range: $17.13 To $17.13 Hourly

OUR CULTURE:

At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Service Representative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere.

ESSENTIAL FUNCTIONS:

• Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
• Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
• Maintain a friendly, professional demeanor in person and on the phone while handling inquiries orcomplaints from YMCA members or prospective members.
• Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
• Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
• Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
• Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur.
• Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations

QUALIFICATIONS:

• High School Diploma or GED required
• One to two years of experience working with the public and cash handling
• Proficiency with standard business software computer operations
• Detail oriented and strong organizational and communication skills
• Completion of YMCA program-specific certifications upon hire
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to interact with others through oral comprehension and expression
• The employee is regularly required to engage in active listening and speech recognition
• The employee is regularly required to use computers and telephones
• The employee is often required to move around the facility
• Specific vision abilities required by this job include near vision
• The noise level in the work environment is usually moderate

DIVERSITY STATEMENT

The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.

STARTING PAY: $17.13/hr

• Frequent opportunities to makes a difference in the lives of youth, adults, and senior members
• Free individual YMCA membership (<19 hours/week) with YMCA program discounts available
• Paid sick time accruing at 1 hour every 40 hours worked
• Up to two hours of Child Watch services per day, per child while employee is on site and working
• Flexible schedules that work for YOU
• Something new and exciting to learn and work with every day
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)

The happiest and most fulfilled Y staff are motivated to help others and want to be a part of something larger than themselves. Join our team! Come be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.