Membership Services Manager

Carefree Boat Club; Woodbridge (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Carefree Boat Club is seeking a Membership Services Manager to enhance member experiences in Woodbridge, VA. In this role, you will be responsible for onboarding, member support, and collaboration with other teams to ensure high satisfaction. The ideal candidate should have robust customer service experience and excel in a dynamic team-oriented environment, contributing to a unique boating culture.

Benefits

Health, dental, and vision insurance

PTO and paid holidays

Performance incentives

Dynamic team environment

Qualifications

• 2+ years in customer service, membership management, or hospitality.
• Exceptional organization and communication skills.
• Comfortable with CRM tools.

Responsibilities

• Conduct new member onboarding and training coordination.
• Serve as primary contact for member questions and issues.
• Maintain accurate member records and system data.

Skills

Customer Service

Communication

Organization

Multitasking

Tools

CRM Tools

Job description

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This range is provided by Carefree Boat Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Additional compensation types

Annual Bonus

Carefree Boat Club of DMV is expanding—and we’re looking for a highly organized, service-driven Membership Services Manager to join our team in Woodbridge, VA.

About the Role:

As our Membership Services Manager, you’ll be the first point of contact for new members and a trusted partner throughout their time with the club. From onboarding and training to ongoing support, your mission is to ensure every member has a smooth, engaging, and “carefree” experience.

Key Responsibilities:

• Conduct new member onboarding, account setup, and training coordination

• Serve as the main point of contact for member questions, issues, and support

• Track training progress and ensure follow-through with captains and dock teams

• Collaborate with operations and events teams to drive member satisfaction

• Maintain accurate member records and system data

• Support renewals, retention, and engagement efforts

What You’ll Need:

• 2+ years in customer service, membership management, or hospitality

• Exceptional organization and communication skills

• Ability to multitask in a fast-paced, people-first environment

• Comfortable with CRM tools, email, and internal systems

• Boating knowledge is a plus—but passion for service is a must

What We Provide:

• Competitive salary and performance incentives

• Health, dental, and vision insurance

• PTO and paid holidays

• A dynamic, growth-oriented team and company culture

• The chance to build your career in a unique and fun industry

Carefree Boat Club of DMV is part of a nationwide network redefining access to boating. We’re growing fast and building a member experience team that leads with care, clarity, and excellence.

Interested? Apply now or reach out via DM.

#MembershipServices #CustomerExperience #HiringNow #WoodbridgeJobs #CarefreeBoatClub #DMVJobs #BoatingIndustry #HospitalityCareers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Maritime Transportation

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