Membership Services Manager

OneZone Chamber; Fishers (IN); On-site; USD 55,000; Full time

Job summary

A leading chamber of commerce is seeking a Membership Services Manager to enhance member engagement and retention while managing relationships with top-tier investors. This full-time role involves overseeing the member lifecycle, coordinating exclusive events, and supporting executive operations to deliver essential value to all members.

Qualifications

• Experience in member engagement and relationship management.
• Strong organizational and communication skills required.

Responsibilities

• Lead contact for top-tier investors; manage communication and benefits.
• Oversee member onboarding and retention, ensuring timely updates.
• Plan and execute events like ribbon-cutting ceremonies.

Skills

Relationship Management

Event Coordination

Communication

Job description

Membership Services Manager

Full-Time | In-Office | $55,000 Salary

Position Summary:

The Membership Services Manager is responsible for cultivating strong relationships with top-tier investors, overseeing member onboarding and retention, and ensuring consistent engagement across all levels of membership. This role is central to delivering value to OneZone Chamber members and enhancing the organization’s overall revenue, impact, and visibility.

Primary Duties and Responsibilities:

Investor and Member Relationship Management

• Serve as the lead contact for Chairman’s Circle and Top Tier Investors, managing communication, event access, and benefit tracking.
• Maintain strong relationships with all members by responding to inquiries, providing benefit guidance, and ensuring timely updates to membership records.
• Coordinate exclusive events such as Mayor Roundtables and investor briefings, ensuring high-touch experiences for top-tier stakeholders.

Member Onboarding, Renewal & Retention

• Manage the complete member lifecycle from onboarding through renewal, including processing applications, updating CRM records, and sending welcome materials.
• Drive retention through proactive engagement, check-ins, benefit reminders, and execution of the First-Year Member Campaign.

Event Coordination and Support

• Plan and execute ribbon-cutting ceremonies by managing logistics, collaborating with the Director of Marketing, and coordinating with local city officials.
• Support the CEO with scheduling, meeting coordination, and calendar management, including sending invitations and securing time holds as needed.