Membership Services Executive

San Diego Wave Fútbol Club; San Diego (CA); Presencial; USD 30 000 - 34 000; Tempo parcial

Resumo da oferta

San Diego Wave Fútbol Club is seeking a dynamic Membership Service Executive to retain season ticket revenue and drive incremental sales through upsells and add-ons. You will manage a book of season ticket members, deliver a personalized, high-touch experience, and collaborate with sales and service teams.

This hourly role offers $22–$25 per hour plus commission and bonuses. Flexible hours including nights, weekends, and holidays may be required; local travel can be expected; experience with

Qualificações

• 2+ years of experience in client services, premium sales, or account management, preferably in sports, live entertainment, or hospitality.
• Bachelor's degree preferred
• Strong knowledge and prior usage of ticketing platforms (Archtics) and CRM systems (Salesforce)
• Strong communication skills and excels in relationship building
• Proven revenue generation and retention skills
• Detail oriented, collaborative, adaptable, and goal oriented
• Passionate about delivering exceptional service
• Availability to work flexible hours, including nights, weekends, and holidays as needed
• Willing and able to travel locally for client and prospect meetings, balancing in-office work with offsite events and meetings

Responsabilidades

• Serve as the primary account manager for a book of season ticket members with a focus on maximizing year-over-year renewal rate
• Execute personalized retention strategies, tailored touch points, and service plans to enhance member satisfaction and loyalty
• Facilitate seamless day-to-day service, including upgrades, payment plans, ticket exchanges, and client communications
• Proactively identify upsell, cross-sell, and referral opportunities
• Generate between 80-100 daily outbound touchpoints (calls, emails, meetings) to boost engagement, build relationships, and create an incremental sales pipeline
• Manage member experience on matchdays, ensuring all experiences are guest-ready, properly staffed, operating at a high standard, and resolving any real-time issues through a white-glove approach.
• Develop and execute personalized service strategies, including facilitating exclusive events and experiences for members
• Reach annual revenue targets through the sale and retention of season ticket memberships and other ticket products

Conhecimentos

Account management

Client services

Sales

CRM systems

Communication skills

Relationship building

Upsell techniques

Formação académica

Bachelor's degree preferred

Ferramentas

Archtics

Salesforce

Descrição da oferta de emprego

WE’D LOVE FOR YOU TO JOIN US! San Diego Wave Fútbol Club is on a mission to build a world class home for players and fans. We are seeking a dynamic, forward-thinking individual to join our mission to share our story, win championships, increase, and delight our fans. We’re making memories and engaging our community through this beautiful game.

We are searching for an employee who will create an amazing experience for our season ticket members making them feel like part of the Wave community. This individual will responsible for retaining revenue through the renewal of season ticket memberships, while simultaneously driving incremental revenue by discovering upsell and add-on opportunities. The Membership Service Executive works within the sales and service team to deliver a personalized, high-touch member experience that maximizes renewal rates and long-term account value.

Role Responsibilities

Account Management & Retention

• Serve as the primary account manager for a book of season ticket members with a focus on maximizing year-over-year renewal rate
• Execute personalized retention strategies, tailored touch points, and service plans to enhance member satisfaction and loyalty
• Facilitate seamless day-to-day service, including upgrades, payment plans, ticket exchanges, and client communications
• Proactively identify upsell, cross-sell, and referral opportunities
• Generate between 80-100 daily outbound touchpoints (calls, emails, meetings) to boost engagement, build relationships, and create an incremental sales pipeline
• Manage member experience on matchdays, ensuring all experiences are guest-ready, properly staffed, operating at a high standard, and resolving any real-time issues through a white-glove approach.
• Develop and execute personalized service strategies, including facilitating exclusive events and experiences for members
• Reach annual revenue targets through the sale and retention of season ticket memberships and other ticket products

Qualifications

• 2+ years of experience in client services, premium sales, or account management, preferably in sports, live entertainment, or hospitality.
• Bachelor's degree preferred
• Strong knowledge and prior usage of ticketing platforms (e.g., Archtics) and CRM systems (Salesforce)
• Strong communication skills and excels in relationship building
• Proven revenue generation and retention skills
• Detail oriented, collaborative, adaptable, and goal oriented
• Passionate about delivering exceptional service
• Availability to work flexible hours, including nights, weekends, and holidays as needed
• Willing and able to travel locally for client and prospect meetings, balancing in-office work with offsite events and meetings

This role is hourly base compensation of $22/hr - $25/hr + commission and bonuses.

Our people are our club. We believe different backgrounds and experiences bring new ideas and perspectives. We’re excited to welcome new members of our team who share our passion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.