Membership Services Coordinator (47157)

YMCA of the Sandhills; Northern (KY); Sur place; USD 19 000 - 22 000; Plein temps

Résumé du poste

The Cameron, NC YMCA is seeking a Membership Services Coordinator to support member and program participant services, registrations, and relations. You will help implement new procedures, maintain records, and assist with monthly reports.

You will build member relationships, participate in fundraising activities, and train staff on customer service and database use while ensuring inventory and equipment upkeep across the branch.

Qualifications

• Associates degree or equivalent education and experience required.
• 1–2 years’ nonprofit experience preferred.
• Strong communication and customer service skills.
• Organizational and supervisory abilities, with attention to records and POS.

Responsabilités

• Provide leadership for improving member services and relations.
• Maintain membership/program records and cash controls; assist monthly reports.
• Prepare and process third-party billing reports; ensure timeliness.
• Implement front desk procedures; communicate changes to staff.
• Support departmental goals and fundraising activities.
• Build relationships with members and help them connect with others.
• Oversee staff training on membership systems and customer service.
• Manage department inventory, supplies, and equipment maintenance.
• Attend staff meetings and YMCA trainings.

Connaissances

Oral and written communication

Customer service

Problem solving

Organizational skills

Supervisory skills

Team leadership

Project management

Administrative procedures

Record keeping

Cash handling / POS

Formation

Associates degree or equivalent education and experience

Outils

Point of sale systems

Description du poste

# Membership Services Coordinator (47157)CAMERON, NC 28326## OverviewSalary Range$14.00 - $16.00 HourlyPosition TypeFull TimeJob ShiftAny## Description**POSITION SUMMARY:**Supports all aspects of member, guest, and program participant services for the branch. Assists in the development and implementation of new procedures and methods to achieve strategic goals. Performs other duties as assigned by supervisor.**ESSENTIAL FUNCTIONS:**1. Provide leadership for the continued improvement of all member services including member and program participant relations, communications and registration.2. Responsible for accurately maintaining all membership and/program records and cash controls. Assist in preparation of monthly reports.3. Assist in preparation and processing of all third-party billing reports. Ensure all reposts are submitted in a timely manner.4. Ensure proper implementation of front desk procedures and communicate any changes to staff. Uphold all YMCA policies, procedures, and training requirements including child abuse prevention, emergency response and finance.5. Ensure progress to reach or succeed in departmental goals as directed by supervisor.6. Build relationships with members; help members connect with one another and to the YMCA. Support Annual Campaign and participate in assigned functions of fundraising.7. Manage training for membership staff and ensure the delivery of appropriate database and customer service training.8. Manage department inventory, supplies and equipment maintenance. Report all maintenance and cleaning concerns to appropriate personnel or vendors.9. Attend staff meetings and complete YMCA specific training/certifications as directed.## Qualifications**QUALIFICATIONS:**1. Associates degree or equivalent education and experience.2. One to two years’ experience working in a nonprofit agency preferred.3. Strong oral and written communication, customer service and problem-solving skills.4. Organizational and supervisory skills, a good understanding of team leadership, project management, administrative procedures, income production and expense control, maintenance of accurate records and point of sale systems.5. Completion of: Child Abuse Prevention for Supervisory Staff; CPR; First Aid; AED; Blood-borne Pathogens within 60 days of hire.6. Work effectively with people of different backgrounds, abilities, opinions and perceptions.