Membership Services Account Executive

Ilitch-Sports-Entertainment; Detroit (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Olympia Entertainment in Detroit seeks a Membership Service Account Executive to drive renewal sales and upsell cross products. You will nurture relationships with season ticket holders, visit accounts, and maintain CRM data to ensure loyalty and repeat business.

Responsibilities include meeting sales goals, handling inquiries with professionalism, and supporting game-night operations. A Bachelor’s degree and 2 years in customer service are preferred.

Qualifications

• Bachelor’s degree in sports management, marketing, or communications required.
• Minimum 2 years of customer service, preferably in ticket retention or service.
• Experience with ticketing sources is preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Meet or exceed both individual and team sales goals.
• Develop and build strong relationships with defined account base through proactive communication including seat visits, phone calls, emails, client office visits and other communication.
• Renewal of current season ticket holders accounts from season to season (full, half and mini plans).
• Up-sell and cross-sell all products including groups and individual suites.
• Make required daily outgoing phone calls to account base.
• Maintain up-to-date information regarding clients in the CRM tool.
• Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.
• Event/Game day operations and other duties as assigned.

Skills

Customer service

Relationship building

Communication skills

CRM software

Ticketing knowledge

Time management

Education

Bachelor's degree in sports management, marketing, or communications

Tools

CRM

Microsoft Word

Microsoft Excel

PowerPoint

Ticketing systems

Job description

Amaze, Inspire, UniteJob Summary:The Membership Service Account Executive is responsible for driving renewal sales of all sports and entertainment, up selling and cross selling all products including groups and individual suites through developing strong relationship and providing first-class service to clients.Key Responsibilities:Meet or exceed both individual and team sales goals.Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them.Maintain updated information regarding clients in the CRM tool.Renewal of current season ticket holders accounts from season to season (full, half and mini plans).Collect referrals from season ticket holders.Up-sell and cross-sell all products including groups and individual suites.Make required daily outgoing phone calls to account base.Work to complete assigned ticket touch points.Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and park details that are relevant to accounts.Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.Provide knowledgeable and enthusiastic service to clients.Event/Game day operations (staffing ticket sales kiosk on game nights, answering phones on game nights, etc.).Work additional game duties as assigned.Required Knowledge, Skills and Abilities:Bachelor’s degree in sports management, marketing, or communications.Minimum 2 year of customer service, preferably in ticket retention and service.Previous use and knowledge of any ticketing sources is preferred.Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work .Possess the highest integrity and ethical standards.Team player with the ability to handle multiple assignments in a fast-paced environment.Excellent verbal communication skills with a friendly and professional telephone manner.Strong time management and organizational skills.Demonstrated ability to work independently and to self-motivate.Demonstrated flexibility and creative problem-solving skills.Must be self-directed and goal oriented.Ability to provide exceptional customer service.A true passion and desire to work in the sports industry.Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.Working Conditions:Irregular and extended hours including nights, weekends, and holidays.Exposure to high noise level.Frequent visual/auditory attention.All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.