Account Executive – Membership Services

Charlotte FC; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Charlotte FC seeks an Account Executive – Membership Services to retain and grow the PSL owner base through outstanding customer service and proactive relationship management. You will lead renewal efforts, maintain CRM records, and communicate stadium updates and exclusive experiences.

The role requires strong communication, organization, and the ability to work flexible hours, including evenings and weekends, in a stadium/office environment. Equal opportunity employer.

Qualifications

• Bachelor’s degree or equivalent experience in sports/hospitality.
• Prior sales/service experience in sports or hospitality.
• Strong relationship building, communication, time management and organization.
• Flexibility to work evenings, weekends and holidays.
• Pass pre-employment screens.
• Knowledge of accounts payable and billing.

Responsibilities

• Deliver exceptional customer service to PSL Owners and manage an assigned portfolio.
• Lead PSL Owners through annual renewals and Silver Club extensions, meeting retention goals.
• Maintain detailed CRM records and document interactions.
• Reach out via phone, email, and SMS to share updates and collect payments.
• Assist with game-day duties, promotions, and Fan Packs.
• Resolve event-day ticketing and seating issues with gameday operations staff.
• Support PSL Owners posting or securing tickets through secondary marketplaces.
• Plan retention-focused events and experiences for PSL Owners.
• Provide customer service support for stadium events beyond game days.
• Assist in executing team events (Draft Day, Training Camp, etc.).
• Perform additional duties as assigned by leadership.

Skills

Relationship building

Communication

Time management

Organization

Proficiency in writing

Teamwork

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

Ticketmaster mobile ticketing

Archtics

Job description

Position: Account Executive – Membership Services CLTFC

Department: Ticket Sales & Services

Reporting Relationship: Reports to Senior Manager - Membership Services

Status: Full-Time (Non-Exempt)

Summary

The Account Executive – Membership Services will be part of the team responsible for retaining and growing our PSL owner base through delivering first-class customer service, relationship building, and benefit development.

Primary Responsibilities

• Deliver exceptional customer service to an assigned portfolio of PSL Owners by proactively communicating relevant team updates, events, benefits, and stadium information.
• Lead PSL Owners through annual season ticket renewals and Silver Club extensions, consistently meeting or exceeding retention goals.
• Maintain detailed and accurate customer records in CRM, documenting all interactions, touchpoints, and pertinent account information.
• Proactively reach out to PSL Owners via phone, email, and SMS to share updates on exclusive experiences, request payments, and communicate operational or stadium changes.
• Fulfill game day responsibilities including, but not limited to, in-seat visits, assisting with special promotions, addressing PSL Owner inquiries, and delivering Fan Packs.
• Resolve event day ticketing and seating issues in collaboration with gameday operations staff.
• Support PSL Owners and buyers in posting or securing tickets through league-approved secondary marketplaces.
• Plan and execute retention-focused events and experiences that add value to the PSL Owner experience.
• Provide customer service support for Bank of America Stadium events beyond game days, ensuring a seamless experience for all attendees.
• Assist in the execution of ticketed team events including Draft Day, Training Camp, and other exclusive season ticket member experiences.
• Perform additional duties and special projects as assigned by Ticketing leadership to support department objectives and enhance the overall member experience.
• Other duties as assigned.

Additional Responsibilities

• Committed to the support of Department goals and objectives in all areas
• Represent the organization at various organizational networking and/or events in a professional manner
• Involvement in game day activities, promotions, and sales events
• Facilitate special projects as assigned

Minimum Qualifications

• Bachelor’s degree or equivalent experience in the sports or hospitality service industry.
• Prior sales/services experience in the sports or hospitality industry
• Demonstrated ability in the areas of relationship building, communication, time management, and organization
• Knowledge of accounts payable and billing
• Must be able to work flexible hours, including evenings, weekends and holidays, as necessary
• Must pass pre-employment screens.

Preferred Qualifications

• Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred.

Skills for Success

• Strength in teamwork, professionalism, and time management.
• Must possess excellent oral, written, organizational and proofreading skills.
• Must, at all times, display the character and values of the Tepper Sports and Entertainment brand.
• Must be detail-oriented and must be able to multi-task while managing time successfully.
• Works well under pressure and flexible when necessary.
• Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
• Ability to collaborate with cross-functional teams to achieve desired outcome.
• Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment.

Physical Requirements

• Standing for extended periods of time.
• Sitting and working at desk on a computer.
• Walking throughout the stadium may include stairs.
• Lift at least 30 pounds.

Work Environment

• This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.