Membership Service Associate (Front Desk Staff) - Monroe County YMCA

GATEWAY REGION YMCA in; Columbia (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Gateway Region YMCA is seeking a Membership Service Associate for the Monroe County YMCA. This role involves managing membership policies, engaging with members, entering data accurately, and providing exceptional customer service. Successful candidates will facilitate member challenges and ensure a welcoming environment, contributing to the YMCA's objectives while fostering a diverse workforce.

Qualifications

• Experience in customer engagement and sales.
• Strong problem-solving skills.
• Ability to handle conflict effectively.

Responsibilities

• Greet and engage members and guests.
• Process membership and program registrations accurately.
• Provide solutions regarding member service gaps.

Skills

Customer Service

Conflict Resolution

Sales

Education

High School Diploma

Job description

Membership Service Associate (Front Desk Staff) - Monroe County YMCA (Administrative)

Membership Service Associate (Front Desk Staff) - Monroe County YMCA (Administrative)

Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed. Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices. Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills Effectively handle conflict and member complaints, with the support of the center Membership Director Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.