Membership Service Associate (Front Desk Staff) - Monroe County YMCA

Gateway Region YMCA; Columbia (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Gateway Region YMCA is seeking to hire a dedicated Membership Representative in Columbia, Illinois. This role involves engaging members, maintaining the HRIS system accurately, and contributing to membership growth through excellent customer service. As part of a diverse team, you will implement key membership policies and enhance customer experiences within the organization.

Benefits

403(b) Retirement Savings

Retirement fund of 12% after 1,000 hours

20% Discount on tuition at Missouri Baptist University

Free individual membership to YMCA nationwide

Discounts on YMCA programs

Discounts on YMCA Childcare

Qualifications

• High school diploma and or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups.

Responsibilities

• Engage with members and ensure verification before entering the branch.
• Process HRIS transactions with accuracy.
• Assist in achieving membership department strategic goals.

Skills

Interpersonal skills

Problem solving

Customer service

Education

High school diploma or GED

Tools

HRIS operating system

Job description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare