Membership Service Associate

YMCA of Upper Palmetto; Lancaster (SC); On-site; USD 17,000 - 21,000; Part time

Job summary

The YMCA of Upper Palmetto is seeking a Part Time Member Service Associate to provide accurate information on programs and policies, manage front desk operations, and support special events. Responsibilities include greeting members, processing memberships, handling cash, answering inquiries, and assisting with facility tours.

Ideal candidates are 18+ with strong communication and customer service skills, and will obtain CPR/First Aid/AED within 30 days.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people at all levels.
• Positive attitude and alignment with the YMCA mission.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations.
• Critical thinking and decision making.
• Emotional maturity.
• Physical ability: lifting up to 25 lbs, mobility.

Responsibilities

• Greet all members and public with a smile and assist at front desk.
• Process online receipts for memberships and program registrations.
• Answer phone calls promptly and provide information on memberships and programs, directing calls as needed.
• Maintain and account for the daily cash drawer.
• Distribute items on loan from YMCA (balls, towels, racquets) as appropriate.
• Basic housekeeping in Front Office and related areas.
• Provide enthusiastic facility tours and answer questions from potential members.
• Control entry into the building via access control system.
• Assist with opening/closing procedures when required (doors, saunas, cash drawer checks).
• Engage in other duties related to member services as needed.

Skills

Public relations

Interpersonal skills

Communication

Customer service

Positive attitude

Critical thinking

Emotional maturity

Education

High school diploma or equivalent

Tools

General computer skills

Job description

Part Time

The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.

• Greet all members and public with a smile


• Responsible for on line receipting of memberships, program registration, etc.


• Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.


• Maintain and account for daily cash drawer.


• Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.


• Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch


• Basic housekeeping in the Front Office and other areas of the YMCA as needed.


• Other duties as needed pertaining to member services or related areas.


• Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.


• Control members entering the building through the access control system.


• If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.


• Other duties as required.

Membership Service Associate-Part Time

POSITION SUMMARY:

The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.

• Greet all members and public with a smile


• Responsible for on line receipting of memberships, program registration, etc.


• Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.


• Maintain and account for daily cash drawer.


• Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.


• Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch


• Basic housekeeping in the Front Office and other areas of the YMCA as needed.


• Other duties as needed pertaining to member services or related areas.


• Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.


• Control members entering the building through the access control system.


• If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.


• Other duties as required.

Qualifications:

• High school diploma or equivalent preferred.


• Must be at least 18 years of age.


• Strong public relations and interpersonal skills.


• General clerical and computer skills.


• Ability to communicate with people of all levels.


• Have a positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.


• CPR, First Aid and AED certifications required within 30 days of employment.


• Ability to respond to safety and emergency situations


• Critical thinking & decision making


• Emotional maturity


• Physical Requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.