Membership Service Associate - Afternoon and some weekends

YMCA; Fort Mill (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

YMCA in Fort Mill, SC is seeking a Part-Time Member Services Associate to support members with programs and policies at the front desk. You will greet members, process online memberships and registrations, answer calls, handle the cash drawer, and share information by phone, mail, or email.

Additional duties include loaning equipment like balls and racquets, basic front-office housekeeping, and guiding tours of the facility.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• Positive attitude and mission-driven mindset for the YMCA.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations.
• Critical thinking and decision making.
• Emotional maturity and physical ability to perform duties.

Responsibilities

• Greet all members and public with a smile.
• Process online receipting of memberships and program registrations.
• Answer phone calls courteously and provide information or direct as needed.
• Maintain and account for the daily cash drawer.
• Provide accurate information to members via phone, mail, email or fax.
• Distribute balls, towels, racquets and other loan items using proper procedures.
• Basic housekeeping in the Front Office and YMCA areas.
• Perform other duties related to member services as needed.
• Give facility tours enthusiastically, highlighting areas of interest to the member.
• Control access into the building via the access system.
• Follow opening/closing procedures including cash handling and equipment checks.

Skills

Public relations

Interpersonal skills

Clerical skills

Computer skills

Communication

Education

High school diploma or equivalent

Job description

Part Time
The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.

• Greet all members and public with a smile
• Responsible for on line receipting of memberships, program registration, etc.
• Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
• Maintain and account for daily cash drawer.
• Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.
• Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch
• Basic housekeeping in the Front Office and other areas of the YMCA as needed.
• Other duties as needed pertaining to member services or related areas.
• Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
• Control members entering the building through the access control system.
• If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
• Other duties as required.

Qualifications:

• High school diploma or equivalent preferred.
• Must be at least 18 years of age.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• Have a positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations
• Critical thinking & decision making
• Emotional maturity
• Physical Requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.