Membership Sales Service Representative

MinuteMan Car Wash; Toledo (OH); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Monthly Sales Commission

Employee discounts

Flexible schedule

Paid Time Off

Annual review with raise opportunity

Closed on major holidays

Job summary

MinuteMan Car Wash in Toledo, Ohio is seeking a motivated individual for a Sales and Team Supervisor role. You will generate revenue by selling car wash memberships, supervise wash attendants, and provide excellent customer service. The position offers competitive pay starting at $17 per hour with opportunities for sales commissions, paid time off, and annual salary reviews. Flexibility to work various retail hours is required.

Qualifications

• One year of experience in sales and customer service.
• Prior experience in supervising others or leading a team is preferred.
• Ability to lift up to 50 pounds and perform physically demanding tasks.

Responsibilities

• Generate sales revenue by promoting car wash memberships.
• Supervise and manage a team of wash attendants.
• Provide exceptional customer service and address inquiries.
• Ensure proper wash functionality to enhance customer experience.

Skills

Sales experience

Customer service skills

Effective communication

Job description

Benefits

Monthly Sales Commission

Employee discounts

Flexible schedule

Reports to: General Manager

Key Roles and Accountability

Generate sales revenue by promoting and selling car wash memberships to potential customers.

Supervise and manage a team of wash attendants to ensure efficient and safe operations.

Provide exceptional customer service by offering knowledgeable and friendly assistance to customers and effectively addressing inquiries.

Demonstrate leadership by leading by example, effectively communicating and resolving problems, and supporting policies and processes.

Ensure proper wash functionality and avoid any potential issues that may impact the customer experience.

Duties

Achieve assigned closing percentage by effectively selling car wash memberships to customers to help the wash meet its goals.

Maintain a regular presence at the kiosk and be ready to greet customers as they arrive.

Respond to customer inquiries and concerns, using product knowledge and customer service skills to provide exceptional service.

Maintain a positive and welcoming demeanor at all times, greeting customers with a smile and positive attitude.

Supervise and coach wash attendants to ensure they perform their duties according to expectations, and report any performance or behavior issues to the GM.

Assist with lot, tunnel cleaning, and maintenance as needed.

Flexibility to work retail hours, including weekends and evenings, and to work in outside environments during all seasons.

Participate in company meetings and training programs to stay up-to-date on best practices and procedures.

Perform other duties as assigned by management.

Desired Skills and Experience

One year of experience in sales and customer service.

Prior experience in supervising others or leading a team is preferred.

Ability to lift up to 50 pounds and perform physically demanding tasks such as shoveling when required.

Effective communication skills to provide clear instructions to others.

Compensation and Benefits

Make up to $21 per hour with sales commissions.

1st 30 days: $17 per hour (no sales commissions).

After 30 days: $17 per hour + Full Sales Commission.

Annual review each year with an opportunity for a raise.

Five days of Paid Time Off accrued after one year of employment (full time employees only).

We close on all major holidays.