Membership Sales Manager

KidStrong Virginia Beach; Virginia Beach (VA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Company parties

Job summary

KidStrong Virginia Beach is hiring a high-energy, hyper-organized Sales Manager to drive membership sales and lead our Virginia Beach center. You will oversee the sales process, manage budgets, and coordinate with the Center Director to ensure staff and center success.

The role requires outbound phone sales experience, strong leadership, and the ability to work a flexible schedule including evenings and weekends.

Qualifications

• Outbound phone sales experience with 200+ calls per week.
• Strong sales mentality with outbound focus.
• Bachelor’s or associate degree in business, education, or related field.
• Flexible schedule: at least 3 weeknights and 1 weekend day.
• Knowledge of KPIs and revenue metrics.
• Excellent verbal and written communication skills.

Responsibilities

• Drive membership sales through high-volume outbound calls.
• Provide leadership to staff and create a positive environment.
• Manage and exceed sales and operational budgets.
• Oversee the sales process and systems.
• Coordinate with the KidStrong Director to support staff and Center.
• Maintain class size through scheduling optimization.
• Lead by example and mentor subordinates.
• Communicate with staff for trials and member needs; respond to corporate/owner requests.
• Enforce corporate policies and processes; ensure front desk systems (check-in, inquiries, registrations, cash handling) are followed.
• Deliver highest level of customer service and make decisions to improve service.

Skills

Outbound sales

CRM management

Leadership

Communication

Microsoft Office

G-Suite

Flexible schedule

Education

Associate or Bachelor's degree in business/education/related

Tools

CRM system

G-Suite

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Company parties

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words… kids who will win at life!

KidStrong Virginia Beach is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

OPEN POSITION & SCHEDULE

We have an immediate need for a high-energy, hyper-organized, passionate Sales Manager to lead our Virginia Beach location. As the Sales Manager, you will be responsible for providing daily sales from leads for the Center. This critical position must have a solid understanding of sales and a passion to drive growth for the center. As the lead for the sales function, the Sales Manager must execute a lead generation/marketing strategies plan to increase sales. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals.

SALES MANAGER RESPONSIBILITIES

• Driving membership sales through high-volume outbound phone calls on inbound leads
• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the KidStrong Director to ensure that the staff and Center are looked after.
• Builds and maintains KidStrong class size through scheduling optimization.
• Models all Center activities through self-involvement (leading by example).
• Trains and mentors subordinates for ongoing success and future growth.
• Communicate with staff for all trials and anything they need to know about the members.
• Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.

JOB QUALIFICATIONS

• Prior experience in outbound phone sales is strongly preferred (200+ calls/week is a typical outbound phone sales effort)
• Strong sales mentality and comfortability with outbound sales efforts
• Associate or bachelor's degree in business, education, or a related field.
• Must have the ability to work a flexible schedule, including at least 3 evenings per week (the last class ends at 7 pm) and weekends (at least 1 weekend morning).
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
• Understanding of all performance metrics (KPIs), revenue, etc.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office products as well as G-Suite
• Fitness, retail, and/or hospitality industry experience preferred.
• Required to work at least three (3) weekday nights and at least one (1) weekend day

IDEAL EXPERIENCE

• Outbound phone sales experience: 2+ years
• Experience managing a CRM
• Customer Service: 2 years
• Required Shifts: Morning, Mid-Day, Evening, and Weekend

$ Bonuses paid on performance goals $