Membership Sales & Guest Experience Manager

Hunter Super Techs - TurnPoint; Highlands Ranch (CO); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid Time Off

Health, Dental & Vision Benefits

Career advancement

Holidays off

Job summary

Scissors & Scotch seeks a Lounge Lead to drive membership sales, coach the lounge team, and deliver an exceptional guest experience. You will manage the bar, ensure inventory and cleanliness, and uphold liquor laws while maintaining a high-energy, upscale vibe.

The role emphasizes engaging conversations, relationship building, and coaching for consistent membership conversions in a boutique setting. A strong hospitality mindset and leadership presence are essential.

Qualifications

• Experience in membership sales or sales leadership.
• Experience leading a team in a hospitality setting is preferred.
• Background in luxury service or concierge-style roles.
• Strong customer service abilities and relationship-building skills.
• Bartending or bar management experience is a plus.
• Experience in retail sales is beneficial.

Responsibilities

• Drive membership sales and prebooking through confident client conversations.
• Coach lounge team to maintain hospitality standards and membership discussions.
• Deliver a professional, welcoming guest experience from arrival to departure.
• Maintain lounge and bar cleanliness, inventory, and weekly orders.
• Ensure liquor compliance and responsible service.
• Plan lounge events and activations and report performance to leadership.

Skills

Membership sales

Team lead

Luxury hospitality

Customer service

Bartending/bar management

Retail sales

Tools

Revel POS

Job description

Membership Sales & Guest Experience LeadScissors & Scotch is a barbershop and bar. It’s upscale but not uptight. S&S caters to clients from all walks of life looking for an amazing haircut plus that “Cheers” experience where everyone knows their name.This isn’t your typical front desk job, and it isn’t your typical lead role either. As Lounge Lead, you’re the operational and cultural leader of the lounge. You’ll set the tone for every guest’s experience, coach the lounge team, run the bar, and drive the business through membership sales, relationship building and outstanding hospitality. You lead by example: strong personal sales, a spotless lounge, and a team that wins together.These are the requirements for this position:You’re a good personWe live by our Core Principles. The first one is Do The Right Thing. It’s simple but it weeds out jerks. We don’t want jerks and neither should you. If you’re a jerk, don’t apply.You LOVE meeting, talking to, and connecting with peopleYour whole day is about people. The more you make clients feel special, have awesome interactions with them, make them laugh… the better you and your team will do.You enjoy sales, especially when the sale saves the client money and truly makes senseWe are membership based and we are proud of it. Our membership is a phenomenal deal. Part of your job is explaining that to people consistently, and coaching your team to do the same.You can lead a teamYou’ll train, coach, and hold the lounge team accountable on membership conversations, prebooking, and hospitality. You set the standard, and people follow your example.You can work a computer better than your parentsWe have a POS system (Revel). We book appointments. We sell stuff. We track inventory. If opening the browser requires you to ask for help, this isn’t a great fit.You can run the barYou’ll keep the lounge and bar clean and inviting, order supplies weekly, manage bar inventory, and make sure liquor laws are followed, including ID verification and responsible service. You don’t need bar experience but you do need to be organized. We can teach you the rest!You want to work in an upscale environmentThis is not the place to wear pajama bottoms to work. We deal with successful and awesome clients. Our team is also successful and awesome. There is no room for sloppiness, laziness, or showing up to work in last night’s dirty clothes.You want to grow personallyNot every person at Scissors & Scotch is going to be with the company for life. However, our goal is to give you meaningful training, expose you to incredible people, and help you leave far more skilled and marketable for wherever life takes you. That said, if you want to stay forever… we’d love that too!You like winningThis is not a job mindlessly cutting chicken in the back of a restaurant. Our belief is that only successful businesses can provide meaningful growth opportunities for their people. As a result, we set goals, celebrate wins, and enjoy working towards something. No airpods, no hiding in the back of house.What You’ll Own as Lounge LeadDriving membership sales and prebooking through confident, knowledgeable client conversations, and coaching your team to do the sameDelivering a professional, welcoming experience for every guest from arrival through departureKeeping the lounge and bar clean, stocked, and inviting: weekly supply orders, bar inventory, and monthly physical countsEnsuring liquor compliance and responsible serviceMonitoring lounge performance metrics and reporting to leadershipPlanning lounge events and activations (at least two per month)Completing daily checklists, nightly bank deposits, and required reportingLeading by example and upholding the S&S culture in everything you doIdeal ExperienceExperience in one or more of the following is preferred:Membership salesTeam lead or supervisory experienceBoutique fitness (Orangetheory, Club Pilates, StretchLab, Perspire etc.)Amazing Lash, European Wax Center, Massage Envy, tanning salons, or similar membership-based businessesLuxury hospitality or conciergeBartending or bar managementRetail salesCustomer serviceBenefitsCompetitive payFlexible schedulingPaid Time OffHealth, Dental & Vision BenefitsCareer advancement opportunitiesClosed on major holidaysPay$22.50 hourMonthly performance bonuses up to $300-700 per month based on shop membership conversionPerformance-based pay increases every 6 monthsSchedule note: This is a full-time, 40-hour role including peak hours and at least one weekend day.