Membership Sales & Club Operations Manager

Limelight Hotels; Mammoth Lakes (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Flexible Spending Account Programs

Life Insurance Programs

Paid Time Off Programs

Paid Leave Programs

401(k) Savings Plan

Employee Ski Pass

Other company perks

Job summary

Aspen Hospitality is seeking a Sales Operations Manager for Mammoth Lakes Mountain Club in Mammoth Lakes, California. You will lead daily club operations, drive membership sales and marketing strategies, and manage member relations with a focus on premium service.

This salaried role offers a base salary of $71,000–$75,000 with a sales incentive plan and a bonus program potential. You will report to the Director of Outlets and collaborate with Finance, Marketing, and Asset Management.

Qualifications

• Bachelor’s degree or equivalent in experience preferred.
• 5 years’ management experience in sales & marketing required, preferably in a leadership role within the private club sector.

Responsibilities

• Support daily operations of the Club, partnering with leadership and staff to deliver exceptional member experience and exceed service expectations
• Lead overall Club operations to ensure seamless execution of all activities and services
• Develop and execute membership sales and marketing strategies to drive prospect engagement, waitlist growth, and membership conversions
• Partner with the Director of Outlets to maintain premium service standards, enhance member satisfaction, and minimize membership attrition
• Manage the full membership lifecycle, including applications, onboarding, background checks, membership records, waitlists, and CRM data integrity
• Oversee member benefits and token redemption programs, including ski passes, day passes, lockers, and parking allocations, ensuring accurate tracking and reconciliation
• Serve as a primary point of contact for members, responding promptly to inquiries, fostering relationships, and facilitating connections between members and prospects
• Coordinate member communications and engagement initiatives, including events, seasonal programs, policy updates, dues notifications, and special announcements
• Monitor and enforce Club rules and regulations while exercising sound judgment to address unique member situations
• Support financial and operational management by tracking expenses, forecasting budgets, managing labor costs, and reconciling membership-related allocations
• Partner with Accounting to manage annual membership dues collection and resolve outstanding balances
• Collaborate with senior leadership, including Asset Management, Sales, and Marketing teams, to support pricing strategies, membership growth initiatives, and long-term Club objectives
• Other duties as assigned

Skills

Sales & Marketing

Leadership

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Aspen Hospitality is seeking a Sales Operations Manager for Mammoth Lakes Mountain Club in Mammoth Lakes, California. You will lead daily club operations, drive membership sales and marketing strategies, and manage member relations with a focus on premium service.

This salaried role offers a base salary of $71,000–$75,000 with a sales incentive plan and a bonus program potential. You will report to the Director of Outlets and collaborate with Finance, Marketing, and Asset Management.