Membership Sales Associate

UFC Gym; Torrance (CA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Base salary + commission

Health benefits

Free gym access

Employee discounts

Flexible scheduling

Training & development

Recertification support

Team events

Job summary

UFC GYM in Torrance, CA is seeking a Membership Specialist to welcome guests, present the Fitness Tour, and convert inquiries into memberships. You will drive membership appointments, deliver industry-leading customer service, and help maintain a clean, dynamic gym environment.

Join a team focused on performance, training, and member satisfaction with opportunities for growth, on-site classes, and ongoing in-house training and benefits.

Qualifications

• Experience with sales practices and converting inquiries into memberships.
• Knowledge of fitness industry and wellness trends.
• Strong customer service and communication skills.
• Proactive, independent, and organized.

Responsibilities

• Represent UFC GYM with welcoming, informative, and entertaining service for members and guests.
• Drive potential members into the gym and deliver industry-leading customer service.
• Book membership appointments through productive phone activities and meet monthly goals.
• Ensure guests are presented the Fitness Tour during tours as per the playbook.
• Follow up with members to ensure we exceed expectations.
• Provide the highest level of customer service when interacting with guests.
• Assist in maintaining a clean and operational facility.

Skills

Sales techniques

Fitness industry knowledge

Computer literacy

Interpersonal skills

Customer service

Self-motivated

Team player

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Health insurance
• Training & development
• Wellness resources

UFC GYM Mission

We are the original. The world leader. The trail-blazer of MMA-inspired fitness. Rooted in authenticity, we are an extension of the Ultimate Fighting Championship® and proud to make the training programs and benefits of elite MMA athletes accessible to all, regardless of age or athletic ability.

We Offer

• Compensation package: Competitive base salary plus commission and bonus.
• Comprehensive health benefits: Full coverage for medical, dental, and vision.
• Free membership perks: Complimentary access to all our fitness centers.
• Employee discounts and special offers: Exclusive deals on fitness products and wellness services.
• Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments.
• A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community.
• Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost.
• Expand your client base: Leverage our large member network to grow your business.
• Ongoing in-house training: Regular workshops and training sessions.
• Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!

Responsibilities

• The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits.
• The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members.
• Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
• Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook.
• Follow up with members that have enrolled to ensure we are exceeding expectations.
• Provide the highest level of customer service possible when communicating and interacting with guests.
• Assist in maintaining a clean and operational facility.

Qualifications

• In-depth knowledge of sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Must have good interpersonal communication skills.
• Excellent customer service skills
• Independent, self-starter with strong organizational skills.
• Must be a team player

About UFC GYM

• The ultimate “Big Gym” experience, UFC GYM raises the bar of what big-box gyms should offer their members.
• Members get everything they need under one roof – robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!