Membership Sales Associate

Rocket Carwash; Katy (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

Rocket Carwash in Katy, Texas is seeking a friendly Membership Sales Associate to deliver an exceptional guest experience and drive membership sales. You will educate customers on wash plans, help them sign up, and assist on the lot to ensure a smooth visit.

The role emphasizes upbeat, professional service, teamwork, and adaptability in a fast-paced environment. Flexible shifts and opportunities for performance-based earnings are offered.

Qualifications

• Experience in customer service or retail is preferred.
• Sales experience is helpful but not required.
• Must be at least 16 years old.
• Ability to work outdoors in varying weather conditions.
• Flexible shifts and holidays based on business needs.

Responsibilities

• Uphold guest service standards and greet customers warmly, addressing them by name.
• Educate customers about wash plans and benefits to grow memberships.
• Assist customers in the lot and ensure a smooth visit.
• Aim to meet daily/weekly/monthly sales targets for memberships and upsells.
• Maintain accurate cash handling and register procedures.

Skills

Customer service

Sales ability

Communication

Team player

Professionalism

Adaptability

Job description

Rocket Carwash is reaching new heights with an electrifying pace of expansion! Breaking into four new states last year marked a pivotal start to an exciting journey with limitless possibilities on the horizon. By joining Rocket Carwash, you'll collaborate with a team that reshapes industry benchmarks. We're not just disrupting the industry; we're setting a new standard. Our exceptional growth is a testament to our team's unwavering dedication. Our success is a result of our people, rooted in relentless energy, positivity, and a customer-centric approach, continuously innovating to set us apart. Experience a realm where the boundaries of personal and professional growth simply do not exist!

At Rocket, we believe that the Membership Sales Associate role is more than just a job; it's an opportunity for personal and professional growth. We're on the lookout for friendly and enthusiastic individuals who genuinely enjoy crafting an outstanding customer experience.

We’re looking for someone who thrives on competition, both with themselves and with others. Someone who is always competing to be the most friendly, innovative, and enthusiastic person possible. Someone who constantly sets personal goals and dreams up new ambitions.

Join us- go beyond the ordinary- and be at the forefront of creating memorable experiences for our valued customers.

Primary Responsibilities:

• Uphold the Rocket Guest Service Expectation Model by consistently presenting a positive and friendly image, warmly greeting customers with a smile, addressing them by name, executing operational fundamentals with excellence, and extending a genuine invitation to return, all to create a personalized and memorable experience.
• Build memorable connections with both current and potential members by educating them about the benefits of each wash plan and checking in on their experience throughout their visit.
• Engage with customers in the lot by offering assistance, answering questions, and ensuring they have a smooth, enjoyable visit.
• Strive to meet daily, weekly, and monthly sales targets while promoting memberships and delivering exceptional customer service.
• Influence and create sales best practices to positively impact membership numbers.
• Maintain cash handling and register procedures for sales transactions.
• Maintain a clean and organized location. Complete all necessary side-work, housekeeping tasks, and any additional duties assigned by a manager or supervisor to maintain operational excellence.
• Work as a member of a team in an environment where collaboration and a positive attitude are keys to driving success.
• Maintain awareness and compliance with all safety regulations and policies.
• May be asked to perform basic to intermediate-level technology tasks.
• Perform other duties as assigned by leadership.
• Treats others with respect and dignity at all times.

We are looking for someone who…

• Operates with a high level of professionalism and integrity
• Conveys positivity and leads by example
• Has excellent communication and interpersonal skills
• Has the ability to work in a dynamic, fast-paced environment
• Has an eagerness to learn and adapt to new tasks and responsibilities
• Is team oriented and dependable
• Embraces opportunities for learning and growth within the company

Position Requirements:

• Must be at least 16 years old; students are welcome and encouraged to apply!
• Sales experience is preferred
• Individually lift objects off the ground weighing up to 50 pounds
• Safely work with a team to lift and maneuver items weighing up to 100+ pounds
• Stand, walk, or sit for long periods of time (up to 8 hours)
• Mobility to work in areas that require kneeling, crouching, or crawling
• Ability to work outside in varying weather conditions
• Be available to work various shifts and holidays, based on the needs of the business

Pay Rate:

$14-$15/hr based upon work experience + competitive sales-based earnings & performance-driven bonus structure!

Equal Opportunity Employer:

Rocket Carwash and its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.