Membership Sales Associate

Hand & Stone Massage and Facial Spa; Fort Mill (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive training

Supportive team

Member benefits

Career growth

Job summary

Hand & Stone Massage and Facial Spa in Fort Mill, SC is seeking a friendly front desk team member to drive guest experiences and memberships.

You will answer phones, schedule appointments, upsell spa services, and deliver warm customer service while keeping the spa clean and welcoming. Training is provided and there are clear paths for advancement.

Qualifications

• Experience in sales, retail, or fitness environments.
• Confident in meeting sales targets.
• Experience in customer-facing roles.
• Able to work flexible hours including evenings and weekends.

Responsibilities

• Meet membership sales goals by promoting monthly memberships.
• Manage front desk: answer phones and schedule appointments.
• Recommend and sell spa services with solid product knowledge.
• Provide excellent customer service in a friendly, welcoming environment.
• Maintain a positive attitude to energize the team.
• Maintain cleanliness to keep the spa pristine.

Skills

Sales experience

Customer service

Communication

Evening/weekend availability

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

At Hand & Stone Massage and Facial Spa, our vision is simple: to make each visit the best hour of our client's month. Our Associates play a crucial role in achieving this goal. They are dedicated to creating 5-star experiences for every client. They also introduce our mission, focus, and services to new guests.

Responsibilities

• Meet membership sales goals: Sell monthly memberships to help the spa thrive.
• Manage front desk: Answer phones and schedule appointments.
• Recommend and sell spa services: Maintain detailed knowledge of the service menu and communicate its value to clients. Don’t worry - we’ll train you on our services!
• Provide excellent customer service: Deliver a friendly and welcoming environment for guests and members.
• Bring a positive attitude: Contribute to a positive and energetic work environment.
• Maintain cleanliness standards: Ensure the spa is pristine and welcoming.

What We Offer

• Comprehensive training: We provide extensive training to help you understand our services and excel in your role.
• Supportive Team Environment: Join a team where collaboration, respect, and open communication are the norms. We believe in lifting each other up and celebrating our successes together.
• Member Benefits: We offer complimentary spa services and product discounts, allowing you to take advantage of the same self-care opportunities you offer our clients.
• Career Growth Opportunities: We are committed to your long-term success and offer clear pathways for growth within the spa.

What We’re Looking For

• Experience working in a sales, retail, or fitness environment.
• Confidence to meet sales targets.
• Experience in a customer-facing role
• Ability to work flexible hours, including evenings and weekends