Membership Retention Agent

ace; Coppell (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in the United States is seeking a Membership Retention Agent to contact lapsed members in California, Hawaii, New Mexico, and Texas to renew memberships.

The role focuses on outbound sales, managing membership renewals, processing payments, and maintaining knowledge of membership benefits. Strong communication and prioritization skills are essential for success in a fast-paced environment.

Qualifications

• High school diploma/GED required, college degree preferred.
• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments.

Responsibilities

• Make outbound calls to lapsed members to renew memberships.
• Invoice memberships sold and process payments.
• Maintain up-to-date knowledge of membership products, features and benefits.
• Sell memberships and provide quick solutions to issues during the sales process.
• Refer complex matters to supervision for resolution when needed.

Skills

Sales experience

Professional communication

Prioritization

Education

High school diploma/GED

Tools

Outlook

Excel

Job description

Membership Retention Agent

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.

Job Duties

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
• Invoice memberships sold and process payments.
• Maintain up-to-date, working knowledge of membership products, features and benefits.
• Perform all other duties and responsibilities as assigned or required.
• Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

Qualifications

• High school diploma/GED required, college degree preferred.
• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments required.
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify