Membership Receivable Specialist

CL eb4db3ac 6e1b 42de 978e 792d065a6bb4

Bozeman (MT)

On-site

USD 42,000 - 54,000

Full time

8 days ago

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Benefits offered by this job

Medical benefits

Shift meals

401k plan

Onsite fitness center

Employee housing discounts

Retail discounts

Job summary

Yellowstone Club seeks a Membership Receivable Specialist to manage communications with members about monthly statements and resolve discrepancies in member credit accounts. The role is based in Bozeman, MT, within the Accounting office.

Responsibilities include handling inquiries, processing payments, maintaining CRM records, and supporting month-end closing and audits as needed, while upholding guest service standards and security procedures.

Qualifications

High school diploma or GED or vocational training.
Call center or customer support experience.
CRM/enterprise software experience.
Excellent organizational skills with attention to quality and detail.
Very strong written and verbal communication skills.
Proven experience with office management software systems, ERP systems and MS Office.

Responsibilities

Provide courteous and professional assistance on member and guest inquiries.
Answer incoming phone calls and respond to member emails.
Navigate and maintain member account records in the CRM/billing system.
Act as the primary contact for member billing issues and resolve queries.
Apply and track member, prospect, and guest payments.
Assist in setting up billing items, events, and reports; learn the billing software.

Skills

Call center experience

Customer service

Written and verbal communication

Organizational skills

Education

High school diploma or GED

Tools

CRM software

Excel

ERP systems

MS Office

Job description

The Membership Receivable Specialist position is currently located in YC’s Bozeman Accounting office. The purpose of the position is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.

Major Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions

Ability to provide courteous and professional assistance on member and guest inquiries.
Answer incoming phone calls and respond to member emails.
Navigate and maintain member account records within the company’s CRM/billing system as needed.
Act as the primary contact for member billing issues. Work with operations staff to address member questions and ensure the matter is fully resolved.
Apply and track member, prospect, and guest payments accordingly.
Ability to quickly learn the company’s enterprise billing software.
1. Assist in the setting up of billing items, events, running lodging and other various reports.
Assist in month end closing.
1. Bill YC members for charges coming from other related clubs.
2. Generate preliminary statement of charges in Excel for internal accounts (VP’s, investors, directors, departments).
  - Assist in pulling support/chits and moving charges to appropriate member accounts
Assist in bi-weekly service charge calculation, monthly resort tax, and quarterly accommodation tax.
Perform general office support tasks as needed.
Other projects as necessary; may include assisting with the yearly audit.

Other Duties and Responsibilities

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicateregularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high-quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required

High school diploma, GED or vocational training or job-related course work.
Call center or customer support experience.
CRM/enterprise software experience.
Excellent organizational skills with attention to quality and detail.
Very strong written and verbal communication skills.
Proven experience with office management software systems, ERP systems and MS Office.

Certificates & Licenses

Valid State Driver’s License

Computer Skills

Advanced knowledge of Microsoft Excel
Knowledge of other Microsoft office products – Word, Outlook
Proficiency in the use of relevant accounting software/database sights and Microsoft Office, particularly Excel

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Able to perform basic math calculations.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, and hear.
The employee may be required to:
- Lift items weighing up to 25 pounds.
- Have face-to-face discussions with individuals or teams.
- Be exact and accurate.
- Work indoors in environmentally controlled conditions.
Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Receipt and Acknowledgment

I acknowledge and understand that:

The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits