Membership Operations Associate

Museum of Science; Boston (MA); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Join the Museum of Science as a Membership Operations Associate, where you'll support membership transactions and maintain data accuracy. This hybrid role requires attention to detail, strong organizational skills, and the ability to work independently. You'll be part of a diverse team dedicated to inspiring a love of science in everyone.

Qualifications

• Ability to handle sensitive information in a confidential manner.
• Demonstrated ability to work independently with strong follow-through.

Responsibilities

• Ensure accurate processing of membership transactions.
• Maintain clean data and support the frontline team.
• Provide coverage for phones and email in response to member requests.

Skills

Attention to detail

Confidentiality

Organizational skills

Communication

Tools

Salesforce

Job description

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Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.



Why We Need You

The Member Operations Associate works with the rest of the membership operations team to ensure accurate and timely processing of all membership transactions, maintenance of clean data, and that the Museum’s frontline team has the support they need. This work helps support our 35,000 and growing membership and donor households.

What You’ll Accomplish

• Follow established processes to ensure data hygiene: update records, input corrections, process merge requests, run exception reporting, new record reports and perform database maintenance.
• Process membership transactions including mail and lockbox, to ensure timely and accurate processing of revenue, and print membership cards when required.
• Provide coverage for phones and email in response to member requests and update information in the membership database to maintain accurate records. Serve as a positive representative of the Membership department.
• Assist with list pulls, product testing, and new user training.
• Perform other work-related duties as required by Manager.
  
  

What We’re Looking For

• Demonstrated attention to detail
• Ability to handle sensitive information in a confidential manner
• Ability to work in a fast-paced, deadline-oriented atmosphere with multiple responsibilities
• Demonstrated ability to work independently with strong follow-through and solid organizational skills
• Proven written and verbal communications and interpersonal skills
• Familiarity with Salesforce or similar CRM system
• Willingness to attend formal product trainings and acquire relevant certifications
  
  

This is a hybrid position with a Tuesday through Saturday schedule, including holiday coverage. Limited evening and off-day event coverage required.

How We Work-Our Values

Everyone: We are everyone’s museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity.

Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.

Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create.

Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all.

Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope.

Salary Range: $48,000 USD - $60,000 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

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