Membership & MLS Services Manager

Permian Basin Board of REALTORS; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

The Membership & MLS Services Manager at a leading real estate organization is pivotal in enhancing member experience. This role involves managing member records, providing MLS support, and ensuring compliance with industry standards. Ideal candidates are detail-oriented, tech-savvy, and possess strong communication skills, contributing to a mission-driven team focused on operational excellence.

Benefits

Small, mission-driven team

Opportunity to shape systems and processes

Qualifications

• Experience in a REALTOR association, MLS office, or real estate brokerage preferred.
• Familiarity with AMS and/or MLS software.
• Excellent organizational skills and attention to detail.

Responsibilities

• Process new REALTOR and Affiliate member applications.
• Support members with basic training on MLS rules.
• Serve as first point of contact for members.

Skills

Organizational skills

Communication

Customer service

Tech-savvy

Education

Experience in REALTOR association or MLS office

Tools

AMS software

MLS software

Job description

The Membership & MLS Services Manager is the heartbeat of member experience at the Permian Basin Board of REALTORS (PBBOR). This person is responsible for maintaining accurate member and office records, overseeing the new member onboarding process, managing dues and billing cycles, and providing top-notch MLS support. This role is ideal for someone who is detail-driven, systems-savvy, and genuinely enjoys helping real estate professionals succeed.

Key Responsibilities

Membership Administration

• Process new REALTOR and Affiliate member applications (individuals and offices)
• Maintain member records in the Association Management System (AMS)
• Track license and NRDS ID status and update member rosters accordingly
• Prepare and send dues renewal communications , invoices, reminders, and follow-up notices
• Respond to all member inquiries related to dues, payments, and membership status

MLS Support & Data Integrity

• Set up new MLS user accounts, manage permissions, and troubleshoot login or listing access
• Support members with basic training on MLS rules, input standards, and compliance policies
• Work with AE and MLS committee to maintain MLS records and documentation
• Monitor data accuracy and help enforce MLS compliance with listings

Reporting & Compliance

• Assist AE with membership reports, MLS usage summaries, and billing reconciliations
• Maintain clean, accurate membership records in compliance with NAR/State REALTOR standards
• Help track license, Code of Ethics and Fair Housing status across all members

Member Support & Customer Service

• Serve as first point of contact for members via phone, email, and in-person
• Maintain a welcoming, helpful, and professional tone with all members and guests
• Assist with office operations (phones, mail, supplies, front desk) as needed

What You Bring

• Experience in a REALTOR association, MLS office, or real estate brokerage preferred
• Familiarity with AMS and/or MLS software (Navica, FlexMLS, Rapattoni, Matrix, etc.)
• Excellent organizational skills and attention to detail
• Ability to communicate with diplomacy, warmth, and professionalism
• Comfort working in small teams and wearing multiple hats
• Tech-literate: strong with email, databases, and basic Excel/Word skills
• Bonus: Knowledge of NAR’s NRDS database, RESO standards, or REALTOR Code of Ethics tracking

Why Join PBBOR?

• Small, mission-driven team where your contributions matter every day
• Opportunity to shape systems and processes during a transformational phase
• A role where customer care meets operational precision