Membership Marketing Specialist

Themuseumofscience; Boston (MA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

The Museum of Science in Boston seeks a Marketing Specialist to drive membership and donor campaigns in coordination with the Manager, Membership Marketing and Marketing Programs Manager.

You'll manage email, digital and direct mail marketing, maintain Salesforce templates and journeys, and optimize campaigns with A/B testing and dynamic content. This hybrid role requires strong communication and organizational skills.

Qualifications

• Demonstrated attention to detail.
• Ability to handle sensitive information confidentially.
• Strong written and verbal communications and interpersonal skills.
• Ability to work in a fast-paced, deadline-oriented atmosphere with multiple responsibilities.
• Familiarity with Salesforce Marketing Cloud or similar marketing system.

Responsibilities

• Manage vendor relations by communicating updates and requests, ensuring lists are sent and PO/invoices processed.
• Attend email and campaign planning meetings, noting updates and follow-ups.
• Build and send member, marketing, and donor emails while following style guides and best practices.
• Maintain email journeys, data-extensions, and Salesforce templates.
• Track email performance and engagement; use A/B testing and dynamic content to improve strategies.
• Provide weekly updates on progress, insights, and challenges.

Skills

Attention to detail

Confidential information handling

Written and verbal communications

Organizational skills

Independence with follow-through

Email marketing

A/B testing

Dynamic content

Campaign planning

Tools

Salesforce Marketing Cloud

Job description

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

The Marketing Specialist is responsible for working in junction with the Manager, Membership Marketing and Marketing Programs Manager to execute the Museum's membership and donor acquisition, renewal, and retention campaigns to ensure we continue to grow our engaged membership and donor base and achieve our financial goals.

This role requires a solid understanding of email, digital marketing, and direct mail best practices to deliver membership and donor campaigns that maintain and enhance the Museum of Science's exceptional earned and contributed revenue marketing programs.

What You’ll Accomplish

• Manage vendor relations by communicating updates and requests, ensuring lists are sent, and that purchase orders and invoices submitted and approved on time.
• Attend email and campaign planning and intake meetings, taking notes on any updates and required follow-up that will impact upcoming or ongoing campaigns and communications.
• Build and send member, marketing, and donor campaign emails while adhering to the Museum of Science style guide and internal best practices.
• Maintain email journeys, data-extensions, and Salesforce email templates.
• Track email performance and engagement and utilize methods such as A/B testing and dynamic content to help inform future and ongoing marketing strategies.
• Complete weekly updates on ongoing work, insights, and challenges.

This is a hybrid position with a Tuesday through Saturday schedule, including holiday coverage. Limited evening and off-day event coverage required.

What We’re Looking For (Competencies)

• Demonstrated attention to detail
• Ability to handle sensitive information in a confidential manner
• Ability to work in a fast-paced, deadline-oriented atmosphere with multiple responsibilities
• Demonstrated ability to work independently with strong follow-through and solid organizational skills
• Proven written and verbal communications and interpersonal skills
• Familiarity with Salesforce Marketing Cloud or similar marketing system
• Willingness to attend formal product trainings and acquire relevant certifications

How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.

Salary Range: $60,000 — $70,000 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.