Membership Manager

The Edge Fitness Clubs LLC; Shrewsbury (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading fitness club chain in Missouri is seeking a dynamic team manager to oversee membership advisors and ensure the achievement of sales goals. The ideal candidate will be responsible for recruiting and training staff, monitoring performance metrics, and fostering a collaborative work environment. Strong leadership and communication skills are essential. If you're passionate about fitness and people, this role is your opportunity to make a difference.

Qualifications

• Experience leading a sales team in a service/retail environment.
• Proven ability to recruit, coach and develop staff to hit sales goals.
• Strong communication and collaboration with cross-functional teams.

Responsibilities

• Ensure team staff levels and execution of sales play.
• Recruit and hire new Membership Advisors.
• Schedule staff for coverage and production maximization.
• Coach and develop team members' sales and customer service skills.
• Identify and manage staff performance concerns.
• Create a positive workplace fostering collaboration.
• Connect new members to fitness services.
• Bring the mission statement to life through interactions.
• Monitor KPIs to ensure membership sales goals are met.
• Educate team on daily deliverables and monthly goals.
• Ensure sales activities are met and close any gaps.

Skills

Team management

Sales coaching

Recruiting

Customer service

Leadership

Job description

Who We ARE:

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs!

What We LOVE:

People. Fitness. Teamwork. Fun. Changing Lives.

What You'll DO:

Team & People Management:

• Ensure your team is at prescribed functional staffing levels and that all team members are executing the full The Edge sales play which ensures success.
• Recruits, interviews, and works with the General Manager to hire new Membership Advisors into the club in partnership with Talent Acquisition team
• Ensure proper scheduling of membership advisor staff for coverage and maximum production.
• Dedicates the needed time to coach, train and develop each staff member's sales and customer service skills through practice and real play.
• Proactively identify and manage staff performance concerns and gaps on a continuous basis.
• Creates a positive and healthy workplace that fosters collaboration and constant, continual improvement.
• Ensure new members are connected to fitness services and set up for success
• Bring the company's mission statement "Member Obsessed Fitness Professionals" to life through member, guest and prospect interactions
• Hits individual and team ships, sets and guest list expectation
• Monitors the KPI's to ensure that each of your Membership Advisors achieves or exceeds our membership sales goals and objectives.
• Educates team members for full understanding of daily deliverables and monthly goals.
• Ensure that the required sales activities are being met daily and provide action plans to close any gaps. This includes self-generated leads and memberships.

Quality Control:

• Ensure that the Membership Advisors are building excitement around the tour, creating a great first impression of the club, build value on the initial training appointment, growing the guest list at expected levels, presents memberships properly & never lets an opportunity pass by.
• Coaches, teaches, and trains the advisors to develop and improve their sales and customer service skills.
• Continual training around key sales techniques (real playing TI's, club tours & membership presentation).

Communication:

• Meets with the management team daily to strategize and plan on how to achieve sales and other related budgets and expectations.
• Participates in daily and weekly staff meetings to assess performance, create a winning plan, while reinforcing team building, and how KPI's impact their performance
• Corresponds daily with the department heads about the state of the state, communicating any needs or concerns.
• Attend and actively participate in weekly sales meetings with VP of Sales and National Sales Managers.
• Conducts performance reviews of their employees with other club managers and national sales leadership