Membership Manager

CACM; Pleasanton (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

CACM is seeking a proactive Membership Manager in California to drive growth and retention of its member base. The role emphasizes business development through outreach, networking, and referrals while promoting CACM membership benefits and value.

You will collaborate with internal teams to organize events, education programs, and brand initiatives, strengthening CACM’s presence in the marketplace. This is a hybrid role with strong client-facing responsibilities and community involvement.

Qualifications

• Event management, hospitality, or sales experience preferred; CID industry knowledge is a plus.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Communicate effectively with members, addressing needs and concerns promptly.
• Organize member events, local committee meetings, and networking opportunities to foster community and engagement.
• Maintain open communication with members and sponsors throughout planning processes, providing updates and reminders.
• Develop and implement strategies to attract new members and retain existing ones.
• Conduct office visits, lunch & learns, and outreach campaigns to promote CACM membership.
• Build and maintain strong relationships with members through regular engagement.
• Research and develop prospect lists; update member database and online directories.
• Track surveys, contests, and referral incentives; gather missing member information for targeted outreach.

Skills

Business development

Verbal & written communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Membership Manager is responsible for driving membership growth and retention for CACM by developing strong relationships with current and prospective members. This role focuses on business development through prospecting, outside calling, networking and referrals while actively promoting the value and benefits of CACM membership. The Membership Manager will also collaborate with internal teams to support events, education programs and brand initiatives.to strengthen CACM’s presence and value in the marketplace.

Key Responsibilities

Engagement & Support

• Communicate effectively with members, addressing needs and concerns promptly.
• Organize member events, local committee meetings, and networking opportunities to foster community and engagement.
• Maintain open communication with members and sponsors throughout planning processes, providing updates and reminders.

Membership Development

• Develop and implement strategies to attract new members and retain existing ones.
• Conduct office visits, lunch & learns, and outreach campaigns to promote CACM membership.
• Build and maintain strong relationships with members through regular engagement.
• Identify member needs and provide tailored solutions to enhance their experience.
• Promote and sell membership benefits to prospective managers, management companies, and industry partners.
• Research and develop prospect lists; update member database and online directories.
• Track surveys, contests, and referral incentives; gather missing member information for targeted outreach.

Event Planning & Coordination

• Oversee all aspects of event planning, including logistics, scheduling, and sponsor management.
• Collaborate with Local Committee members and volunteers to align events with member needs.
• Solicit and secure sponsorships; engage industry partners to ensure value creation.
• Research, negotiate, and coordinate with vendors (venues, caterers, etc.).
• Manage onsite event setup and execution, ensuring smooth operations.
• Conduct post-event evaluations and surveys to assess success and gather feedback.
• Develop and manage budgets for local events, ensuring expenses remain within sponsorship constraints.
• Track all event-related expenses and maintain financial accountability.
• Work with Events team to develop localized programs and networking events.
• Partner with Education Department to advocate for CACM certifications.
• Support member participation in forums, summits, and seminars.
• Entrepreneurial approach to business development and problem-solving.
• Member-centric focus with emphasis on value propositions.
• Excellent customer service and communication skills (written and verbal).
• Strategic negotiation and analytical skills.
• Detail oriented with good time management skills.
• Having personal accountability and willing to take ownership of issues to resolution.
• Strong analytical skills and initiative, with a high degree of organizational, relationship building, and presentation skills.
• Attention to detail and the ability to multi-task and prioritize jobs independently in a fast-paced environment.
• Ability to work independently while understanding the nuances of effective communication within a team environment.
• A positive and professional attitude in combination with a high level of integrity and ethical standards.

Qualifications

• Experience:

Event management, hospitality, or sales experience preferred; understanding of the Common Interest Development (CID) industry is a plus.

• Skills:

Excellent verbal and written communication skills.

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

• Other Requirements:

Reliable transportation, valid driver’s license, and state-mandated vehicle insurance.

Professional attire and demeanor at all times.

Physical Requirements

Stand or walk 10% and sit 90% of the time.

Lift and carry up to 20 lbs. for a distance of 15 feet.

Visually distinguish between different colors.

Bend or reach to retrieve documents/materials.

Work at desk using computer (typing and using mouse) 90% of the time.

Why Join CACM?

As a Membership Manager, you’ll play a key role in shaping the growth and reputation of CACM. You’ll have the opportunity to work in a dynamic environment, connect with industry leaders, and contribute to the success of California’s community association management professionals.

Job Type: Full-time

401(k)

Health insurance

Paid time off

Vision insurance

Schedule: Monday to Friday

Work Location: Hybrid

DISCLAIMER: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties, as determined, to meet the ongoing needs of the organization.