Membership Manager

North Carolina Coastal Pines; Fayetteville (NC); On-site; USD 42,000 - 47,000; Full time

Job summary

Girl Scouts – North Carolina Coastal Pines is seeking a Membership Manager to lead recruitment and retention efforts for girl and adult members across 41 counties. The role requires coordinating volunteers, building partnerships with schools and community leaders, and ensuring quality Girl Scout programs within the council’s footprint.

A flexible schedule and travel within North Carolina are expected. The position emphasizes leadership, program compliance, and collaboration with multiple

Qualifications

• Degree preferred or equivalent professional experience.
• Proven ability to connect with diverse community partners and lead volunteer teams.
• Highly organized and able to manage multiple projects with minimal supervision.
• Excellent verbal and written communication; bilingual English/Spanish is a strong plus.

Responsibilities

• Develop and execute outreach, marketing, and re-engagement strategies to meet membership goals.
• Build relationships with community leaders, schools, businesses, and donors to market programs and diversify membership.
• Lead membership campaigns and use data to identify growth opportunities.
• Identify and mentor qualified adult volunteers to lead local pathways and troops.
• Ensure volunteer teams have access to resources, training, and support for high-quality programming.
• Assist in staff and volunteer development programs with leadership input.
• Maintain knowledge of GSUSA guidelines and council policies for compliant delivery of programs.
• Collaborate with leadership on regional initiatives, fundraising programs, and community outreach.

Skills

Volunteer management

Leadership

Communication

Organization

Bilingual English/Spanish

MS Office

Education

Bachelor’s degree or equivalent professional experience

Job description

Description

Want to join an AMAZING organization with a mission of building girls of COURAGE, CONFIDENCE, and CHARACTER who make the world a better place?

Girl Scouts - North Carolina Coastal Pines is seeking a Membership Manager to join its local council! Girl Scouts - North Carolina Coastal Pines represents 41 counties within North Carolina. Girl Scouts - North Carolina Coastal Pines, in partnership with Girl Scouts of the USA, has a mission to build girls of courage, confidence and character who make the world a better place.

The Membership Manager is responsible for developing strategy and executing set objectives to increase girl and adult membership through effective recruitment and retention. The Manager demonstrates strong leadership skills in ensuring a robust infrastructure is in place for the delivery of high-quality Girl Scout programs in the community through volunteers. The Membership Manager also mentors and shares expertise on strategies and tactics with volunteers and staff. Frequent travel within Cumberland East and Robeson Counties is required.

The annual salary range for this position is $42,000 - $47,000, commensurate with experience.

This is a hybrid role, NOT a fully remote position. The selected candidate must reside in North Carolina, specifically within our council’s 41-county service footprint within close proximity to Cumberland and Robeson Counties.

MAJOR ACCOUNTABILITIES

• Develop and execute tactical outreach, marketing, and re-engagement strategies to meet girl and adult membership goals in assigned territories.
• Build collaborative relationships with community leaders, schools, businesses, and donors to market program opportunities and diversify membership.
• Lead specific membership campaigns and leverage demographic data to identify new growth opportunities.
• Identify, appoint, and evaluate qualified adult volunteers to lead local Girl Scout pathways and troops.
• Ensure volunteer teams have access to current resources, training, conflict-resolution support, and enrichment opportunities to deliver high-quality programming.
• Serve as a lead trainer and mentor to colleagues, assisting in the creation and delivery of staff and volunteer development programs.
• Maintain deep knowledge of GSUSA guidelines, curriculum, and council policies to ensure compliant program delivery.
• Partner with executive leadership on regional council-wide initiatives, fundraising programs (including the Annual Cookie Sale and Fall Product Program), and diverse community outreach.
• Collaborate with internal departments to share resources, track progress against goals, and regularly refine operational strategies.

Requirements

• Bachelor’s degree or equivalent professional experience in a related field preferred.
• Proven ability to connect with diverse community partners and build, lead, and support effective volunteer teams.
• Highly organized, detail‑oriented, and able to manage multiple projects independently with minimal supervision.
• Exceptional verbal and written communication skills; bilingual (English/Spanish) is a strong plus.
• Proficient in Microsoft Office Suite and highly comfortable using online platforms and electronic media.
• Deep commitment to the values and goals of Girl Scouting (active GSUSA membership is required upon hire).
• Ability to work a non‑traditional schedule, including regular evenings and weekends, to align with volunteer availability.
• Must have a reliable vehicle, a valid driver’s license, and meet North Carolina state requirements for vehicle registration, inspection, and liability insurance.
• Ability to occasionally lift and move up to 25 pounds.

Diversity, Equity, Inclusion & Belonging

Girl Scouts – North Carolina Coastal Pines builds girls of courage, confidence, and character who make the world a better place. We are committed to diversity, equity, inclusivity, and belonging by creating a safe and welcoming environment for all through a shared responsibility of each and every member. We are dedicated to increasing our cultural competence and creating opportunities for authentic human‑to‑human connection by respecting, embracing, and celebrating what makes us all different.

GS‑NCCP is an Equal Opportunity Employer

Girl Scouts – North Carolina Coastal Pines provides equal employment opportunities to all qualified persons and prohibits discrimination and harassment of any type without regard to race, sex (including pregnancy, sexual orientation, transgender status, or gender identity), color, religion, national origin, disability, genetic information, age, marital status, veteran status, or other characteristics protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals to perform the position’s essential function. If you require reasonable accommodation, please contact Human Resources at [phone] or [e-mail]