Membership Manager

US Fitness; Carrollton (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary club membership + guestᵗ

Discounts on training, spa services, &

Employee referral bonus

In-house Certification + Continuing Ed

Job summary

US Fitness is seeking a Membership Manager to lead the member experience at our Carrollton club. You’ll build relationships, guide onboarding, and drive membership enrollment while supporting day-to-day operations.

This role emphasizes sales, customer service, and teamwork; CPR certification welcome; weekend/evening hours required; you’ll use CRM and MS Office to track leads and appointments, with opportunities to advance as our network grows.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years of sales experience preferred.
• Strong communication, sales and people-management skills.

Responsibilities

• Build relationships and guide members through onboarding to ensure progress and engagement.
• Recruit, convert and retain members to meet monthly goals.
• Host tours and convert prospects while ensuring successful onboarding.
• Generate local leads and support club marketing initiatives.
• Track leads, appointments and referrals in the CRM.

Skills

Sales experience

Customer service

People management

Communication skills

Organizational skills

Punctual

MS Office

CRM experience

Education

High school diploma or GED

Tools

CRM software

MS Office

Job description

Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering the Ultimate Fitness Experience.

What you'll do:

• You'll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they're making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

What we're looking for:

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you'll love it

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network

Benefits & Perks:

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities