Membership & Fitness Center Coordinator

Hospital for Special Care; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

CPR Certification (AED) preferred

Job summary

Hospital for Special Care is seeking a Fitness and Membership Coordinator to oversee daily membership operations, front desk services, and administrative functions at the Aquatics & Fitness Center. You will manage the Twin Oaks membership system and guide front desk staff to deliver excellent member service.

This role requires an Associate degree and at least two years in office or membership-related roles, with strong communication and organizational skills.

Qualifications

• Associate degree is required.
• Minimum two years of experience in office management, membership services, customer service or operations support within a fitness, wellness, recreation or related setting.
• Strong written and verbal communication, interpersonal, organizational and problem-solving skills.
• Ability to work independently, prioritize multiple tasks and maintain accuracy in a fast-paced environment.
• Proficiency with Microsoft Office Suite, health club management software, database systems and related technology platforms.
• Experience with accounting and financial administration, including transaction processing, payment reconciliation, deposits, revenue tracking and maintaining accurate financial records.

Responsibilities

• Oversee daily membership services, front desk operations and administrative processes.
• Manage membership activities including enrollment, renewals, cancellations, account updates, registrations and maintenance of member records.
• Maintain and update the membership database system for accurate data entry, reporting, billing information and system integrity.
• Process and reconcile membership transactions (payments, refunds, adjustments, deposits) while maintaining accurate revenue records.
• Support financial administration through billing processes, account reconciliation, revenue tracking, reporting and adherence to fiscal procedures.
• Deliver exceptional customer service by assisting members and guests, resolving concerns and fostering a positive member experience.
• Prepare and maintain membership, operational, utilization and financial reports to support decision-making and program planning.

Skills

Office management

Membership services

Customer service

Communication

Organizational skills

Problem solving

Multi-tasking

Education

Associate degree

Tools

Microsoft Office Suite

Health club management software

Database systems

Job description

Hospital for Special Care is seeking a Fitness and Membership Coordinator to oversee daily membership operations, front desk services, and administrative functions at the Aquatics & Fitness Center. You will manage the Twin Oaks membership system and guide front desk staff to deliver excellent member service.

This role requires an Associate degree and at least two years in office or membership-related roles, with strong communication and organizational skills.