Membership Experience Lead

Royal Society of Medicine - Sports & Exercise Medicine Section; Oregon (WI); Hybrid; USD 45,000 - 49,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Full-time

Job summary

Royal Society of Medicine is seeking a Membership Experience Lead to drive exceptional member journeys across onboarding, engagement and retention. This full-time, permanent role operates in a hybrid model with 2–3 days in the office, reporting to the Membership Manager and collaborating with Marketing and the broader team.

Responsibilities include leading engagement campaigns, resolving complex membership queries, and supporting proactive sales and retention activities while championing

Qualifications

• End-to-end membership experience delivery.
• Engagement, acquisition and retention focus.
• Strong data management and compliance awareness.

Responsibilities

• Act as escalation point for Membership Team queries and resolve complex issues.
• Lead campaigns to boost member engagement and retention and support acquisition marketing.
• Monitor engagement and flag at-risk members to the Retention and Engagement Manager.
• Loster at events as a key liaison for membership-related questions and post-event activities.
• Collaborate with Marketing to maximise upselling opportunities and seamless onboarding of new members.
• Ensure smooth onboarding across digital platforms and provide user support for the membership system.

Job description

Salary £33,000 – £36,000
Full time, permanent, hybrid working with approx. 2-3 days in the office

Membership Experience Lead

This role is responsible for delivering an exceptional end-to-end membership experience, driving acquisition, engagement, and retention across all touchpoints. Acting as a senior point of contact within the membership team, the role leads on engagement initiatives, supports proactive sales and retention activities, and deputises for the Membership Manager when required. It champions community-building through both digital platforms and in-person events, ensuring seamless onboarding, accurate data management, and compliance with organisational standards.

Responsibilities

• Act as escalation point for colleagues in the Membership Team and resolve complex membership queries with professionalism and diplomacy
• Contribute and lead on campaigns to enhance member engagement, retention, and insight gathering, and support acquisition marketing initiatives
• Monitor member engagement and flag at-risk members to the Retention and Engagement Manager
• Act as a key liaison for membership-related queries at events, providing support and assist with post event activities
• Work closely with the marketing team, in particular the Acquisition Manager and Retention and Engagement Manager to maximise upselling opportunities
• Ensure a smooth onboarding process and member experience our digital platforms
• Act as escalation point for platform issues raised by end users or by colleagues in the Membership Team

Closing date for applications:

26 July 2026

Interviews:

Initial Teams interview followed by a face-to-face interview

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society Is Committed To The Safeguarding And Fair Processing Of Information Received From Candidates Applying For Opportunities Within It And Fully Complies With The Spirit And Regulations Of The GDPR. For a Full Statement About The Type Of Data That The Society Keeps About Job Applicants And The Purposes For Which It Is Kept, Please Visit Our Website By Clicking On The Following Link:

https://www.rsm.ac.uk/fair-processing-notice-for-job-applicants/

Royal Society of Medicine

1 Wimpole Street

London

W1G 0AE

[phone]