Membership Experience Associate – Opener

Retro Fitness; Village of Bayville (NY); On-site; USD 30,000 - 38,000; Full time

Job summary

Retro Fitness is seeking a Member Experience Associate to provide exceptional service and create a welcoming atmosphere for members. Responsibilities include greeting members, resolving customer issues, and selling memberships. The role emphasizes customer interaction and maintains a strong focus on service.

Benefits

401(k)

401(k) matching

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Training & development

Wellness resources

Growth Opportunities

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Open the facility on time and greet members upon arrival.
• Resolve customer issues effectively and sell memberships.
• Ensure a safe and clean environment for members.

Skills

Customer Service

Sales

Communication

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

Benefits and Perks:

• Flexible scheduling
• Growth Opportunities

Job Expectations:

• Work your scheduled shifts and arrive on time every shift
• OPENING TIME MONDAY_FRIDAY IS 4AM
• Arrive for your shift in full uniform: brand-approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
• Aim to exceed customer expectations at every opportunity
• Make eye contact with customers
• Smile authentically at customers
• Speak enthusiastically to customers
• Be attentive and courteous to customers
• Keep a sense of urgency and hustle when it comes to helping customers
• Keep a positive, upbeat personality.
• Be able to communicate clearly, professionally, and proactively when needed.
• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Job Responsibilities:

• Open the facility on time. We open at 4AM.
• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Follow company policies, procedures, and best practices.