Membership Engagement II (Customer Service Representative)

YMCA of Greater Seattle; Bellevue (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

The YMCA of Greater Seattle in Bellevue, WA, is seeking a Member Engagement Representative. This on-site role focuses on delivering exceptional customer service to members and building supportive relationships tailored to individual needs.

You will connect members with programs and activities to help them reach goals and assist with membership and program enrollment, ensuring a welcoming, inclusive experience for all.

Responsibilities

• Provide members exceptional customer service
• Develop strong and supportive relationships tailored to each member's needs
• Assist members with membership and program enrollment processes

Job description

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

This is an on‑site position. We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.