Membership Director - Parkville

The Y In Central Maryland; Carney (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Flexible schedules

Job summary

The Y in Central Maryland is seeking a skilled Membership Director to lead all aspects of center membership, including recruitment, retention and team supervision. You will develop procedures aligned with Association guidelines to meet strategic goals and support fundraising efforts, while upholding the Y's mission of healthy, connected communities.

Ideal candidates bring at least 5 years of supervisory experience in customer-focused environments, strong communication skills, budget experience

Qualifications

• Minimum 5 years of supervisory experience in a customer-centric environment.
• Experience generating leads and closing sales.
• Budget management experience of $1.5M or greater.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to clearly communicate and listen to diverse groups.

Responsibilities

• Oversee all aspects of membership for a Y center.
• Lead membership recruitment and retention efforts; supervise the membership team.
• Support annual fundraising campaigns and represent the Y brand.
• Develop and implement procedures per Association guidelines to meet strategic goals.
• Collaborate with District Directors on member-centered programs.

Skills

People skills

Positive attitude

Communication

Leadership experience

Budget management

YMCA leadership

Education

Bachelor's degree in related field

Job description

8910 Waltham Woods Rd #2404, Parkville, MD 21234, USA

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you’ll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

How this role contributes to the Y’s mission:

As a Y Membership Director, you will oversee all aspects of membership for a Y center including recruitment of new members, retention of existing members and supervision of associates. You will lead the membership team that helps children, adults, families, and communities live healthier, more connected, engaged and positive lives. You will develop, plan and implement new procedures and methods within Association guidelines to achieve strategic goals. You will also assist the District Executive Director, Program, and Fitness Directors in the development of member centered programs and will perform in a leadership role as assigned to the annual fundraising campaign. You will represent the Y brand and mission through your demeanor, actions, responsiveness and friendly ways. As a Y Membership Director, you’ll contribute to the Y and to the larger community we serve by enhancing the Y member experience, making the Y an enjoyable and meaningful part of their lives.

This work is right for you if you have:

• A love of people with the ability to relate to diverse groups of people from all social and economic segments of the community
• Enthusiasm, patience, good humor, good judgment and a can‑do spirit
• The ability to clearly communicate and effectively listen to children, parents/guardians, members, and other Y associates
• At least 5 years of supervisory experience in customer centric environment with demonstrated experience in generating leads and closing sales
• Previous experience managing a budget of $1.5M or greater
• Previous experience supervising a 2,500+ membership unit YMCA or equivalent (preferred)
• Bachelor's degree in related field preferred or equivalent combination of education and experience

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.