Membership Director

Community Transportation Association of America (CTAA); Washington, Baltimore (District of Columbia, MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits package

Hybrid office environment

Equal Opportunity Employer

Job summary

Community Transportation Association of America (CTAA) is seeking a dynamic Director to direct, manage, and grow our membership base from our Washington, DC area offices in a hybrid setting. You will recruit new members, retain current members, and develop strategic partners to enhance value and resources for recruitment and retention.

This senior leadership role requires strong communications, sales, budgeting, and strategic relationship-building skills; travel may be required as CTAA expands

Qualifications

• Must have at least five years of management and financial experience, preferably in a membership or sales role.
• Experience with membership recruitment and retention and building external relationships.
• Budgeting and goal-setting experience.
• Must be willing to work in Washington, DC.
• Familiarity with standard business software.
• Excellent communications and interpersonal skills.
• Enthusiasm for improving mobility for Americans nationwide.
• Ability to work independently and in teams; travel as needed.
• Public speaking or session-leading experience.
• Passion for engaging diverse communities to advance the organization.

Responsibilities

• Promote membership services to a wide range of audiences.
• Develop and maintain relationships with industry and community partners.
• Establish relationships with corporate, public sector, state and national partners to advance the mission.
• Implement and use association management software.
• Oversee invoicing and retention strategies.
• Help lead and manage membership events such as CTAA’s EXPO, Leadership Academy and Small Urban Network conference.
• Collaborate with the Board of Directors’ Membership Committee.
• Leverage state, regional and national conference participation into organizational benefits.

Skills

Leadership

Sales skills

Communications

Public speaking

Interpersonal skills

Teamwork

Willingness to travel

Self-starter

Job description

The Community Transportation Association of America, a growing national nonprofit organization dedicated to mobility for all Americans, seeks a dynamic, organized and goal-oriented individual to direct, manage and grow membership. The successful candidate will work directly with CTAA’s executive director, Board of Directors and management team — as well as current and potential Association members around the country — to recruit new members, retain current members, develop strategic partners to enhance membership value and help develop resources that promote membership recruitment and retention. Must possess excellent communications and sales skills, be a self-starter open to collaboration, work well independently and as part of a team, and be able to execute multiple responsibilities simultaneously. Transit experience not a requirement, but definitely a plus. The Association offers a competitive salary and benefits package.

Salary Range: $90,000-120,000, depending upon experience

Must Have

• Five years (minimum) management and financial experience, preferably in a membership or sales position
• Background in membership recruiting, retention and building external relationships
• Experience with budgeting and goal setting
• Willing to work in Washington, DC
• Familiarity with standard business software
• Demonstrated excellent communications and interpersonal skills
• Enthusiasm for improving mobility for Americans around the country
• Work well independently and as part of a team(s)
• Willingness to travel
• Public speaking/session leading experience
• Passion for connecting with a wide variety of communities to advance our mission

Preferred

• Community or public transit experience

Key Responsibilities

• Promoting membership services to a wide variety of audiences
• Developing and maintaining relationships with industry and community partners
• Establishing meaningful relationships with corporate, public sector, state and national partners to advance our mission
• Implementing and utilizing association management software
• Overseeing invoicing process and retention strategies
• Helping to both lead and manage membership events like CTAA’s annual EXPO conference, Leadership Academy and Small Urban Network conference.
• Working directly with the Board of Director’s Membership Committee
• Harness CTAA’s numerous state, regional and national conference and meeting participation into tangible organizational benefits.

CTAA has a hybrid office environment and offers a competitive benefits package with this leadership position and is an Equal Opportunity (EOE) employer.