Membership Director

The National Council of Young Men’s Christian Associations of the United States of America; Suffolk (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Membership Director at a leading YMCA is integral to advancing the organization’s mission. This role involves leading membership sales, team development, and creating an engaging environment for members. Candidates should be passionate about community building and possess strong leadership and communication skills.

Qualifications

• Proven experience in sales management or customer service.
• Detail-oriented with high attention to accuracy.
• Ability to work under stress and resolve conflicts.

Responsibilities

• Lead membership sales and engagement efforts.
• Drive membership growth and develop a high-performing team.
• Create welcoming experiences for members and prospects.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Marketing, Sales, Management, or related field

Tools

Microsoft Office Suite

Google Workspace

Job description

The Membership Director plays a critical role in advancing the YMCA’s mission by leading membership sales, engagement, and retention efforts at the Center. Reporting to the Executive Director and working in close partnership with the Vice President of Membership Success, this leader is responsible for driving membership growth, developing a high-performing front-line team, and creating a welcoming and goal-oriented experience for every member and prospect. The ideal candidate is passionate about helping others achieve their goals, thrives in a dynamic environment, and is committed to building strong communities through achievement, relationships, and belonging.

• Bachelor’s degree strongly preferred (Marketing, Sales, Management, or related field)
• Proven experience in sales management, customer service, or related experience
• Basic accounting skills
• Detail-oriented, high attention to accuracy
• Excellent communication skills
• The ability to work under stress and resolve conflict professionally and in a timely manner
• Sound organizational skills, ability to multitask, set priorities, and manage multiple concurrent projects
• The ability to motivate staff and lead a team
• Excellent verbal, interpersonal, and problem-solving skills
• Ability to work in a fast-paced and constantly changing environment
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Strong knowledge of computer operations, Microsoft Office Suite, and Google Workspace
• Must be able to work flexible hours including evenings, weekends, and holidays
• Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including
• Employee Code of Conduct, Child Abuse Reporting and Prevention, and emergency procedures