Membership Director

Crunch Fitness; New York (NY); On-site; USD 41,600 - 120,000; Full time

Benefits offered by this job

Top compensation plan

Huge growth opportunity

Complimentary gym membership

Health and life insurance for full-time employees

Job summary

A leading fitness gym in New York is seeking a Membership Director to lead the sales team. This role involves hiring, training, and motivating staff to achieve sales goals while ensuring a friendly atmosphere. The ideal candidate has extensive sales experience and excels in customer service. Compensation is competitive, including base pay and bonuses, with potential earnings up to $120k annually.

Qualifications

• 1-year sales management experience preferred.
• 3-5 years sales experience preferred.
• Daily training and development of sales staff.

Responsibilities

• Help General Manager hire, train and develop sales team.
• Ensure sales team has tools and coaching to meet quotas.
• Conduct daily meetings with staff to discuss goals.

Skills

Exceptional sales skills

Self and team motivator

Impeccable customer service skills

Strong desire to succeed and grow

Strong computer skills - Excel, Word

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Title: Membership Director

Reports to: General Manager, Regional Director of Sales

Compensation: Hourly rate up to $20/hr plus opportunity to earn monthly commissions and bonus. Earning potential is $120k.

Benefits / Perks

• Top compensation plan of any commercial gym including guaranteed added compensation within the first 60 days.
• Huge growth opportunity across multiple markets.
• Continued fitness and sales education.
• Complimentary gym membership at any nationwide Crunch location.
• Great facilities with functional training areas, premier strength equipment, top‑of‑the‑line cardio equipment and more.
• Benefits for eligible full‑time employees including group health insurance, disability insurance, life insurance and others after meeting a waiting period.
• Complimentary dotFIT nutrition program.
• Complimentary CPR/AED re‑certifications.
• Semi‑annual team activities.
• Annual contests and recognition.
• Discounts on services, products, and much more.

Responsibilities

Primary Responsibilities

• Help General Manager hire, train and develop sales team.
• Ensure sales team is provided with tools, coaching and day‑to‑day motivation to hit or exceed individual quotas on a monthly basis.
• Create daily task list and goals to ensure team keeps on pace for index.
• Monitor daily work flow and confirm monthly sales planner is fully completed.
• Conduct daily meetings with staff to discuss goals and provide support; follow up with staff regarding each tour and presentation.
• Ensure that the selling of personal training is offered at point of sale in line with Crunch philosophy; assist in execution of sales for other sales reps.
• Coordinate marketing, promotional, and special events with GM.
• Support all new systems and assist with execution of rolling out new programs.
• Inspect and supervise all prospecting systems to ensure they are in full operation: guest passes, old guest registers, appointments, calls, etc.
• Reach and surpass team and personal sales goals on a consistent basis.
• Prospect via member referrals, Welcome to Crunch forms, cold calls, approved flyers, guest traffic, phone inquiries, street reach, etc.
• Exhibit extensive knowledge of Crunch’s services and facilities.
• Foster a friendly, professional and organized atmosphere for members and guests.
• Communicate and enforce all policies, procedures and standards.
• Follow all policies and procedures in Employee Handbook.

Secondary Responsibilities

• Prospect via member referrals, Welcome to Crunch forms, cold calls, approved flyers, guest traffic, phone inquiries, street reach, etc.
• Exhibit extensive knowledge of Crunch’s services and facilities.
• Foster a friendly, professional and organized atmosphere for members and guests.
• Communicate and enforce all policies, procedures and standards.

Meetings

• Daily meetings with sales staff.
• Daily "One Minute Meetings" with Club Management.
• Weekly Club Management Meeting.
• Monthly Marketing Meeting.
• Employee Training and/or Certifications, to be decided by Regional Director of Sales.

Requirements

• 1-year sales management experience preferred.
• 3-5 years sales experience preferred.
• Exceptional sales skills.
• Self and team motivator.
• Strong desire to succeed and grow.
• Daily training and development of sales staff.
• Impeccable customer service skills.
• Strong computer skills – Excel, Word.
• Above description may be subject to change or alter at anytime.

Crunch believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin or ancestry, sexual orientation, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law or ordinance or regulation. Equal employment opportunities will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Crunch will provide reasonable accommodation to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation ranges from $41,600.00 to $120,000.00 per year.

LEAD. INSPIRE. SUCCEED.