Membership Director

Cattlemen's Club; Fort Worth (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Cattlemen’s Club in Fort Worth, TX seeks a dynamic Membership Director to lead growth, engagement, and retention for its private club.

The role focuses on prospect outreach, onboarding, relationship-building with business leaders, and delivering a personalized member experience, while guiding a team of membership and reception staff.

Qualifications include 3+ years in leadership within luxury hospitality or private clubs, strong networking, CRM proficiency, and a passion for hospitality.

Qualifications

• 3+ years of leadership experience in membership management, private clubs, luxury hospitality, or related field.
• Proven success in sales, business development, networking, or membership acquisition.
• Exceptional interpersonal and communication skills for executive engagement.
• Polished professional presence engaging with executives, business owners, and high-profile clientele.
• Strong organizational skills with ability to manage competing priorities.
• Experience leading, coaching, or supervising a team.
• Proficiency with CRM platforms or membership management software.

Responsibilities

• Develop and execute strategies to attract new members and hit revenue goals.
• Proactively identify prospective members through networking and partnerships.
• Oversee membership application, onboarding, engagement, and retention processes.
• Build relationships with Fort Worth leaders and organizations.
• Represent the club at events and networking opportunities.
• Lead and coach the membership and reception teams.
• Maintain accurate membership records and monitor performance metrics.

Skills

Leadership

Relationship management

Sales

Business development

Networking

Communication

CRM proficiency

Tools

CRM platforms

Job description

Industry: Hospitality | Private Membership Club

About Cattlemen’s Club

Located in the heart of the historic Fort Worth Stockyards, Cattlemen’s Club is a private membership club created by Taylor Sheridan and his partners and is rooted in Texas heritage, exceptional hospitality, and meaningful relationships.

We are seeking a dynamic, relationship-driven Membership Director to lead membership growth, engagement, and retention while delivering the elevated, personalized experience our members expect.

This is a highly visible, hands-on leadership position for someone who thrives on building relationships, connecting people, and creating a strong sense of community.

The Role

The Membership Director will oversee the full membership lifecycle, from prospective member outreach and acquisition to onboarding, engagement, and retention.

Serving as a primary ambassador for Cattlemen’s Club, this individual will cultivate relationships with members, business leaders, and community partners while driving membership growth and ensuring an exceptional member experience.

The ideal candidate combines strong business development instincts with a genuine passion for hospitality, exceptional interpersonal skills, and the ability to lead a team.

Key Responsibilities

Membership Growth & Business Development

• Develop and execute strategies to attract new members and achieve membership and revenue goals.
• Proactively identify and cultivate prospective members through networking, referrals, strategic partnerships, and community engagement.
• Manage the membership application, onboarding, engagement, and retention process.
• Build relationships with business leaders, influential individuals, and organizations throughout the Fort Worth community.
• Represent Cattlemen’s Club at relevant events and networking opportunities.

Member Experience & Retention

• Deliver a highly personalized, relationship-driven membership experience.
• Serve as a trusted point of contact for members, anticipating needs, addressing concerns, and maintaining exceptional service standards.
• Develop initiatives and programs that encourage member participation, loyalty, and long-term retention.
• Collaborate with the events and operations teams to create memorable member experiences.
• Proactively identify opportunities to strengthen engagement and reduce membership attrition.

Leadership & Operations

• Lead, coach, and support the membership and reception teams.
• Establish clear expectations, performance goals, and accountability.
• Work closely with club leadership, hospitality operations, and events teams to ensure a seamless member experience.
• Maintain accurate membership records and effectively utilize CRM and membership management systems.
• Monitor membership performance, including acquisition, retention, engagement, and revenue.
• Use member feedback and performance data to continuously improve the club experience.

Qualifications

• 3+ years of leadership experience in membership management, private clubs, luxury hospitality, relationship management, or a related field.
• Demonstrated success in sales, business development, networking, or membership acquisition.
• Exceptional interpersonal and communication skills with the ability to build meaningful, lasting relationships.
• A polished, professional presence and confidence engaging with executives, business owners, and high-profile clientele.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Experience leading, coaching, or supervising a team.
• Proficiency with CRM platforms, membership management software, or similar systems.
• A proactive, solutions-oriented mindset and a genuine passion for hospitality.

Preferred Qualifications

• Experience in a private membership club, luxury hospitality environment, or relationship-driven sales role.
• Established relationships within the Fort Worth or greater DFW business community.
• Familiarity with membership platforms such as PeopleVine.

What Success Looks Like

• Consistent growth in membership acquisition and revenue.
• Strong membership retention, satisfaction, and engagement.
• Meaningful relationships with members and community partners.
• A welcoming, connected, and vibrant membership community.
• A motivated, accountable, and high-performing membership team.
• Seamless collaboration across club operations, events, and leadership.

Join Cattlemen’s Club

We are looking for someone who understands that exceptional hospitality goes beyond service. It is about relationships, attention to detail, and making every member feel that they belong.

If you are a natural connector, a confident leader, and passionate about creating exceptional experiences, we would love to hear from you.