Membership Director

Betty & Milton Katz JCC; Cherry Hill Township (NJ); On-site; USD 85,000 - 95,000; Full time

Job summary

Betty & Milton Katz JCC in Cherry Hill, NJ is seeking a Membership Director to create and implement a visionary plan of belonging and connections across the JCC. The director will drive a robust business plan aimed at sustainable revenue growth and expanding the organization’s membership base.

You will lead outreach and membership sales and retention, supervise the membership team, and develop relationships with local organizations to elevate the JCC’s visibility and impact within the community.

Qualifications

• Bachelor's or master's degree in business administration preferred and/or 5+ years' experience in sales, customer engagement and management.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office and membership management software (CRM tools such as Salesforce, Daxko Operations, Efinesstri, Quattro, etc.).
• Experience designing and implementing a prospect and member journey with a CRM.

Responsibilities

• Enhance sense of community and belonging through messaging, branding, and strategy.
• Manage customer relations and campaigns to recruit and retain members.
• Extend the JCC's outreach to local businesses, organizations, and residents.
• Supervise membership teams and related staff.
• Develop relationships to raise visibility of the JCC.
• Oversee membership budget with finance team.
• Design and deliver staff onboarding and learning opportunities.
• Work cross-functionally to enhance the member experience and meet budget goals.
• Report membership and marketing statistics to the executive team and board.

Skills

Sales

Customer engagement

Management

CRM software

Communication skills

Computer skills

Education

Bachelor's or Master's in Business Administration

5+ years experience in sales and management

Tools

Salesforce

Daxko Operations

Efinesstri

Quattro

Job description

Membership Director
Betty & Milton Katz JCC
1301 Springdale Rd.
Cherry Hill, NJ 08003

The Katz JCC is a welcoming, vibrant, life-filled community center and a hub for connecting the greater Jewish community and the community at large together in an environment that focuses on the well-being of every individual on our campus through learning opportunities for all ages, health and wellness programming, child enrichment programming, specialty sports leagues, seasonal camps, after school programming, early childhood education, arts and cultural programs and events, inclusion programs and activities and numerous special events.

The Membership Director will create and implement a visionary plan of belonging and connections to the JCC. The director position requires an expansive view of community with a robust business plan ensuring ongoing revenue growth.

The Director will develop and implement the JCC's approach for outreach and membership sales and membership retention. This includes, without limitation:

(i) Create, promote, and implement membership enhancing operations, programs, events, and services.

(ii) Service existing members by exceeding their expectations, helping solve problems, and adding to their level of motivation to retain their commitment to JCC membership.

(iii) Cultivate meaningful relationships with members, create connections within the community, and advance a spirit of belonging

(iv) Directly supervise the Associate Membership Director, Membership Operations Manager, Database Manager, and Guest Services Lead Associates

(v) Develop new and expand existing relationships with local organizations and businesses that will enhance the visibility of the JCC and membership offerings.

Minimum Qualifications:

Job Responsibilities:

• Through programs and messaging, enhance the sense of community and belonging unique to our JCC through relationships, messaging, branding, and strategy
• Manage all aspects of customer relations and satisfaction, strategic campaigns to recruit new members, best practices for retaining members, direct creative incentives, and promotions.
• Extend the JCC's outreach to local community businesses, organizations, and residents.
• Supervise and/or work alongside teams in the following areas: Membership team, Guest Services and Private Locker Room associates. With the Director's leadership, these teams will develop and implement processes and protocols to optimize the member experience
• Cultivate a sense of community by interacting with members and guests in-person and through communications touchpoints, develop ongoing practices within the membership team for relationship stewardship
• Oversee the membership budget by reviewing data and prepare annual membership budget in collaboration with the finance team
• Develop and execute a commission driven sales experience that will motivate staff within the sales team to set goals and strive to meet or exceed those goals.
• Design and deliver appropriate staff onboarding, ongoing learning opportunities, and regular evaluative practices.
• Possess exceptional customer service skills with ability to multi-task in a fast-paced environment.
• Ability to utilize Customer Relations Management software to collect, analyze and report customer data to identify trends, strategize marketing efforts and identify insights through reporting and visualization features.
• Design, develop and deliver membership initiatives that attract new users, mitigate attrition, and inspire previous users to re-engage with the Katz JCC.
• Provide frequent analysis of membership and marketing statistics and report to the executive team and the board of directors.
• Develop, manage, track, implement and report on membership initiatives and goals for new growth and ongoing retention of existing member base.
• Implement and direct a robust vision and application of prospect outreach which may include incentivizing sales and goal achievements within all departments of the JCC.
• Work with membership committees to develop policies, programs, and services for attracting new membership and retaining existing members.
• Work alongside all departments within the JCC to enhance the member experience and attract new prospects. Ensure that employee staffing patterns are maintained and meet budgetary goals and requirements.

Required Education & Experience:

• Bachelor's or master's degree in business administration preferred and/or 5+ years' experience in sales, customer engagement and management.
• Must possess excellent oral and written communication skills
• Must possess excellent computer skills including but not limited to: Microsoft Office, Member Management software (e.g., Salesforce, Daxko Operations, Efinesstri, Quattro or the like)
• Experience creating, implementing, and executing a prospect and member journey with a CRM software.

Additional Technical Requirements:

• Advanced Level PC skills: Microsoft Office Suite - Excel, Word, PowerPoint, and Microsoft Access.
• Ability to perform work that is routine and strong attention to details
• Knowledge of systems and functionality.
• Ability to work in cross-functional teams.
• Excellent project management, customer service, organization, and time management skills.

$85,000 - $95,000

Agency Information:

The Katz JCC houses a double gymnasium, 2 indoor pools, 2 outdoor pools, 2elevators, 4 group wellness rooms, a state-of-the art fitness center withcardio and strength training equipment, 2 full size gymnasiums, a 16-room earlychildhood center with an Imaginarium climbing play structure, teen and adultlounges, a kosher cafe, a physical therapy facility, an art gallery, a library,a 5,000 square foot social hall & an XRKADE interactive exer-gaming studio.

The Katz JCC operates the largest Jewish Day Camp in North America, with anannual, average enrollment of 1,600 campers. The JCC Camps is located inMedford, NJ and has exceptional facilities.

The Community Inclusion special needs department provides social and recreationalactivities ranging from a basketball league to Jewish holiday celebration forboth children & adults with physical and mental disabilities.

The JCC Membership serves 14,000 members that range from infants, tochildren and teens, to active adults to the frail elderly.

Our nationally accredited Sari Isdaner Early Childhood Department servesover 300 children in full and half day programs from infants and toddlers tokindergarten students.

Just 4 Kids After School Program serves over 100 elementary andmiddle-school aged children from over 20 local schools.

JCC Festival of Arts, Books & Culture brings authors, entertainers andspeakers to the community. Annual attendance is approximately 10,000 people.

Sun National Bank Junior Maccabi Basketball League serves 400 children,kindergarten through 9th grade.

Senior Congregate Meal Program serves over 100 hot kosher meals to seniors5 days per week as well as a cure for loneliness.

Community Day serves families in the Delaware valley with a day of hands-on funand entertainment including some health & safety workshops.

The Annual Sports Award Dinner attracts major professional athletes asspeakers and recognizes local leaders.