Membership Development Specialist

Samaritan Ministries International; Peoria (IL); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Incentives

Healthcare stipend

401K plan

Life insurance

Disability insurance

Paid holidays

Maternity/paternity leave

Staff development

Spiritual support

Best Christian Workplace

Job summary

Samaritan Ministries International in Peoria, IL seeks a compassionate consultant to ethically advise prospective members by phone, chat, and email, guiding them through the decision process and entering data into our CRM.

The role requires a two-year degree, knowledge of SMI programs, and strong customer service skills; travel and flexible hours may be required, with benefits including health coverage, retirement plans, and ongoing staff development.

Qualifications

• Two-year degree or equivalent education/experience.
• Knowledge of SMI Programs, Guidelines, and Interpretation of Guidelines.
• Basic Math and understanding of processes.
• Familiarity with Zoho Desk, CRM, Five9 and Microsoft Office.

Responsibilities

• Consulting through phone, chat, and email in a professional, friendly, and knowledgeable manner with prospective members
• Following up with prospective members to further assist in the decision-making process
• Entering prospective member data into CRM for servicing the prospective member base with excellence
• Manage time and schedule to meet service levels
• Representing SMI at conferences, churches, ministries, etc.

Skills

Integrity

Empathy

Collaboration

Customer value

Sales process

Market knowledge

Product knowledge

Strategic planning

Education

Two-year degree from an accredited university

Tools

Zoho Desk

CRM

Five9

Microsoft Office

Job description

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support. From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

To serve the purpose, mission, and vision of Samaritan Ministries International (SMI) by ethically consulting with prospective members with the objective of contributing to the growth of the membership.

Competencies

• Acting with Integrity, Empathy, and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Customer Value Management
• Managing the Sales Process
• Market, Industry, and Competitive Knowledge
• Product and Technical Knowledge
• Strategic Sales Planning

Key Responsibilities

• Consulting through phone, chat, and email in a professional, friendly, and knowledgeable manner with prospective members
• Following up with prospective members to further assist in the decision-making process
• Entering prospective member data into CRM for the purpose of servicing our prospective member base with excellence
• Manage time and schedule in a way that assists in the department meeting service levels
• Strategizing effective initiatives to reach new members and carrying out the implementation of those initiatives from conception to completion
• Representing SMI at conferences, churches, ministries, etc.

Qualifications And Experience

• Two-year degree from an accredited university or the equivalent combination of education and experience. (College diploma)
• Staff are required to possess applicable knowledge to bring value to SMI in this role, know and utilize resources well, ask questions to ensure full understanding. gain and retain knowledge to keep up with changes, and accept and engage with training to grow knowledge for current and future responsibilities.
• Knowledge of SMI Programs, Guidelines, and Interpretation of Guidelines
• Basic Math (Basic)
• Competing health care sharing ministries (Intermediate)
• Knowledge of SMI’s purpose, vision, and mission
• Knowledge of SMI's internal processes (Intermediate) and procedures
• Knowledge of organizational structure and departmental jobs and functions
• Call Flow
• Software: Zoho Desk (Intermediate) and Customer Relations Management (Intermediate), Five9 Phone system (Intermediate), Microsoft Office (Intermediate)

Additional Information

• Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
• Staff will observe safety principles while performing the duties of the position
• Staff will be required to travel and have a valid driver's license.
• May need to lift and move items up to 35 lbs on occasion
• Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.
• This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.

Pay Range

Pay Range: $19.70-$27.20 Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.

Benefits Include

• Performance-based incentive pay
• SMI Membership with monthly healthcare bonus
• Health Insurance: MEC plan with employer HSA contribution
• 401K Retirement plan with employer contribution
• Life Insurance
• Short-term disability
• Dependent Care Flexible Spending Account
• Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)
• Health club or home workout benefits for participating staff
• Formal staff development and leadership training
• Spiritual support and counseling through our staff support office
• Repeatedly certified as a Best Christian Workplace