Membership Development Representative (Scottsdale, AZ)

Arrowhead Credit Union; Scottsdale (AZ); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

401K match

Paid time off

Paid sick leave

Life insurance

Financial education programs

DoorDash DashPass

Health insurance

Job summary

Arrowhead Credit Union is seeking a Membership Development Representative who thrives on connecting with people and building lasting relationships within our communities. You will work with branch teams to plan events, generate leads, and provide consultative financial services.

This role requires a valid driver's license and reliable vehicle, with frequent local travel and flexible hours to support events and outreach.

Qualifications

• Experience delivering exceptional member service.
• Ability to develop relationships with members and business contacts.
• Strong event planning and outreach capabilities.

Responsibilities

• Provides exceptional member service; uses Service Standards in every interaction.
• Develops relationships to uncover financial needs and recommend solutions.
• Delivers consultative services and gains agreement on products.
• Plans and hosts events to promote membership and engagement.
• Coordinates with branches and staff to ensure a One Team approach.
• Manages daily activities to maximize community interactions and growth.

Skills

Customer service

Relationship building

Event planning

Consultative selling

Job description

Are you excellent at connecting with people? Do you love creating and developing relationships (business and community)? If so, we want to talk with you!

A Membership Development Representative embodies the Arrowhead service culture and represents the organization throughout our communities, increasing branch awareness and membership growth. Working closely with other members of the team and local branch teams, Membership Development Specialists plan events that generate new leads, provide consultative services to new and existing members, develop new memberships, and deepen existing member engagement.

You must have a valid driver's license and an insured vehicle to qualify.

Essential Functions and Responsibilities

1. Provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting department-level goals and supporting organizational development goals.
3. Develops relationships with members and non-members to uncover financial needs and goals, provide sound financial solutions, and make appropriate product recommendations, aiming to increase loyalty and improve engagement and retention of members and business relationships.
4. Delivers consultative services to members regarding the Credit Union’s products and services by assessing the member’s needs, employing effective listening and interviewing skills, addressing their concerns, and gaining agreement.
5. Develops and hosts dynamic events within assigned accounts while enthusiastically promoting the benefit of Arrowhead Credit Union membership to existing and potential members in business-to-consumer settings. Expertly hosts events in a variety of forums, including in-person and virtually.
6. Actively seeks opportunities to grow Credit Union awareness and membership through business relationship visits, promotional campaigns, and community events.
7. Accountable for obtaining accurate information necessary to open memberships. Answers member inquiries and provides information promptly and in accordance with Credit Union policy.
8. Coordinates and supervises Credit Union staff while assisting at events and presentations while fostering a “One Team” environment.
9. Develops and maintains a close partnership with assigned branches, including frequent communication via email, phone calls, virtual format, and face-to-face meetings; training; and follow through on leads and requests to ensure a “One Team” atmosphere.
10. Independently manages daily, weekly, and monthly activities focused on maximizing interactions within the communities we serve and meeting or exceeding organization growth objectives.
11. Manages monthly expense budget, and is a good steward of the Credit Union’s funds and resources.
12. Requires frequent local and regional travel. Maintains a flexible schedule and the willingness/ability to work extended or non-traditional business hours as needed to perform the position's essential functions.

Benefits Include: (not a complete list)

Wellbeing

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
• Paid sick leave (and increases with tenure!)
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc

Career Development

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation

Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.

Starting Pay Rate: $68,472.22 / annually